AUDIO EXTASA

Ok, you order date was 27th December 2012. You make it appear as if you ordered it months ago. 

Being a Christmas / New Year week, they may have been busy. How did you pay? If by credit card, you have protection (if based in UK, not sure about other countries).

ok. I hope you're right.  

But an email to say how things are not taken even two seconds.My credit card but not debit.

thanks for answering

Credit card is generally better than debit card for buying things as it offers more protection. 

Hi, after posting this post i have just received from extasa this:

******************************

01006115830135  HERMES already sendt to You.                 Best Regards.

******************************

but gives no further explanation.

I understand that "Hermes" means the postal service:

https://www.hermespaketshop.de/index.php

But when I introduce the course tracking number ?

01006115830135

that they have provided to me, I understand that says NO shipping!!  

Courier companies can be notorious in not updating their sites with tracking numbers. I've faced this only 3 weeks ago. When I entered the tracking number on the courier company's website, I got the message "Item not yet received from the sender", yet it turned up at my place 1 hour later!

many hours have passed and still no delivery

I am very concerned

Patience. I only gave an example of what happened with me. It should turn up this week.

Thanks

Yesterday I received an email from extasa saying this:

 **********************************************

 Dear Sir / MadamWe Sends the packet with HERMES. Package Number: 01008115840305                          Best Regards. 

Have the package to get back Because We Need to Provide new application number was wrong with system now has new number 01008115840305 The package Should be delivered soon. 

The package Should be delivered soon 

**********************************************

 But by introducing the new routing number keeps telling me that it DOES NOT not exist.

 I think they are laughing at me.  

All these techniques are only to delay the process.

In fact, I do not give truthful information.

Their website looks major dodgy, what made you use them in the first place?

Well... they ¿had? the Yamaha T2 thay I could not find it anywhere

I begin to regret 

The WHOIS record doesn't look encouraging:

http://www.whois.com/whois/audio-extasa.eu

https://www.hermespaketshop.de/

01008115840305

"Die gesuchte Adresse konnte nicht gefunden werden."

"The requested address was not found."

Shipping not appear anywhere

No response by email.

I begin to think that they have stolen my money.

The package has arrived with the Tuner, and came in a reasonable time.

All my suspicions about Audio-Extasa were unfounded, and publicly apologize for it.

Audio-Extasa fulfilled.

The packaging is perfect.

In the future, maybe they should to improve communication with their customers.

That said, It is very likely that I will buy from them any of their great products

Thank you very much.

Glad you're sorted.

Agree that their communication could've been better.