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AUDIO EXTASA

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Perdomino's picture
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Joined: 7 Jan 2013
Posts: 13

This is not a bargain but it seems quite the opposite.

 

 

http://www.audio-extasa.eu/login.php

 

 

Last year I bought a tuner and I have no news yet shipping or no money back even though contact with them almost every day by email.

 

 

 

And it seems that I am not alone.

http://www.reviewsofwebsites.com/audio-extasa-de-suddenly-disappeared-after-receiving-my-payment/

 

http://audiokarma.org/forums/showthread.php?t=351323

 I'm beginning to think the worst. puzzled

bigboss's picture
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Joined: 25 Mar 2009
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RE: AUDIO EXTASA

Ok, you order date was 27th December 2012. You make it appear as if you ordered it months ago. 

Being a Christmas / New Year week, they may have been busy. How did you pay? If by credit card, you have protection (if based in UK, not sure about other countries).

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My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router

Perdomino's picture
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Joined: 7 Jan 2013
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RE: AUDIO EXTASA

bigboss wrote:

Ok, you order date was 27th December 2012. You make it appear as if you ordered it months ago. 

Being a Christmas / New Year week, they may have been busy. How did you pay? If by credit card, you have protection (if based in UK, not sure about other countries).

 

ok. I hope you're right.  

But an email to say how things are not taken even two seconds.My credit card but not debit. Sad

thanks for answering

bigboss's picture
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Joined: 25 Mar 2009
Posts: 11903
RE: AUDIO EXTASA

Credit card is generally better than debit card for buying things as it offers more protection.  Smile

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My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router

Perdomino's picture
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Joined: 7 Jan 2013
Posts: 13
RE: AUDIO EXTASA

Hi, after posting this post i have just received from extasa this:

 

******************************

01006115830135  HERMES already sendt to You.                 Best Regards.

******************************

 

but gives no further explanation.

I understand that "Hermes" means the postal service:

https://www.hermespaketshop.de/index.php

But when I introduce the course tracking number ?

01006115830135

 

that they have provided to me, I understand that says NO shipping!!   help, I`m sinking

 

 

bigboss's picture
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Joined: 25 Mar 2009
Posts: 11903
RE: AUDIO EXTASA

Courier companies can be notorious in not updating their sites with tracking numbers. I've faced this only 3 weeks ago. When I entered the tracking number on the courier company's website, I got the message "Item not yet received from the sender", yet it turned up at my place 1 hour later!

__________________

My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router

Perdomino's picture
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RE: AUDIO EXTASA

bigboss wrote:

Courier companies can be notorious in not updating their sites with tracking numbers. I've faced this only 3 weeks ago. When I entered the tracking number on the courier company's website, I got the message "Item not yet received from the sender", yet it turned up at my place 1 hour later!

 

many hours have passed and still no delivery

 

I am very concerned Frown

bigboss's picture
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Joined: 25 Mar 2009
Posts: 11903
RE: AUDIO EXTASA

Patience. I only gave an example of what happened with me. It should turn up this week.

__________________

My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router

Perdomino's picture
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RE: AUDIO EXTASA

bigboss wrote:

Patience. I only gave an example of what happened with me. It should turn up this week.

 

Thanks Embarassed

Perdomino's picture
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RE: AUDIO EXTASA

bigboss wrote:

Patience. I only gave an example of what happened with me. It should turn up this week.

 

Yesterday I received an email from extasa saying this:

 **********************************************

 Dear Sir / MadamWe Sends the packet with HERMES. Package Number: 01008115840305                          Best Regards. 

Have the package to get back Because We Need to Provide new application number was wrong with system now has new number 01008115840305 The package Should be delivered soon. 

The package Should be delivered soon 

**********************************************

 But by introducing the new routing number keeps telling me that it DOES NOT not exist.

 I think they are laughing at me.  

 

All these techniques are only to delay the process.

 

In fact, I do not give truthful information.

gel
gel's picture
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Joined: 22 Nov 2008
Posts: 11599
RE: AUDIO EXTASA

Perdomino wrote:

bigboss wrote:

Patience. I only gave an example of what happened with me. It should turn up this week.

 

Yesterday I received an email from extasa saying this:

 **********************************************

 Dear Sir / MadamWe Sends the packet with HERMES. Package Number: 01008115840305                          Best Regards. 

Have the package to get back Because We Need to Provide new application number was wrong with system now has new number 01008115840305 The package Should be delivered soon. 

The package Should be delivered soon 

**********************************************

 But by introducing the new routing number keeps telling me that it DOES NOT not exist.

 I think they are laughing at me.  

 

All these techniques are only to delay the process.

 

In fact, I do not give truthful information.

 

Their website looks major dodgy, what made you use them in the first place?

__________________

 

Main AV Setup: Panasonic 50VT65 TV (THX calibrated), Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1, Optimum AV300 AV Stand, QED Silver Anniversary XT Speaker Cable & Chord Silver Plus HDMI Cables. Gadgets: iPad 4 & iPhone 4S.

Perdomino's picture
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Joined: 7 Jan 2013
Posts: 13
RE: AUDIO EXTASA

 

gel wrote:

Perdomino wrote:

bigboss wrote:

Patience. I only gave an example of what happened with me. It should turn up this week.

 

Yesterday I received an email from extasa saying this:

 **********************************************

 Dear Sir / MadamWe Sends the packet with HERMES. Package Number: 01008115840305                          Best Regards. 

Have the package to get back Because We Need to Provide new application number was wrong with system now has new number 01008115840305 The package Should be delivered soon. 

The package Should be delivered soon 

**********************************************

 But by introducing the new routing number keeps telling me that it DOES NOT not exist.

 I think they are laughing at me.  

 

All these techniques are only to delay the process.

 

In fact, I do not give truthful information.

 

Their website looks major dodgy, what made you use them in the first place?

 

Well... they ¿had? the Yamaha T2 thay I could not find it anywhere

I begin to regret  banging head against wall

Amadeus1756's picture
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RE: AUDIO EXTASA

The WHOIS record doesn't look encouraging:

http://www.whois.com/whois/audio-extasa.eu

 

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Perdomino's picture
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RE: AUDIO EXTASA

https://www.hermespaketshop.de/

 

01008115840305

 

"Die gesuchte Adresse konnte nicht gefunden werden."

 

"The requested address was not found."

 

Shipping not appear anywhere

 

No response by email.

 

I begin to think that they have stolen my money.

Perdomino's picture
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Joined: 7 Jan 2013
Posts: 13
RE: AUDIO EXTASA

The package has arrived with the Tuner, and came in a reasonable time.

All my suspicions about Audio-Extasa were unfounded, and publicly apologize for it.

Audio-Extasa fulfilled.

The packaging is perfect.

In the future, maybe they should to improve communication with their customers.

That said, It is very likely that I will buy from them any of their great products

Thank you very much.

bigboss's picture
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Joined: 25 Mar 2009
Posts: 11903
RE: AUDIO EXTASA

Glad you're sorted. beauty, eh

Agree that their communication could've been better.

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My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router