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gowiththeflow's picture
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Sonos cannot see my iMac iTunes library.
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When I installed my Sonos system last year, everything went well and operated as it should, allowing me to access online content and services as well as the music stored in the iTunes libary on my iMac (pending purchase of a NAS).

I've been using a Sonos Bridge to connect into my home network.

Recently I changed ISP and went onto a fibre optic broadband service, therefore I have a new router.

I've connected the Sonos Bridge to a spare port on the router (as I did with the previous one) and everything works as it should, including the Sonos control app on my iMac. However, the Sonos can no longer find the iTunes library on my iMac.

When I do a manual search for the library via the Sonos, I can see the relevant folders but when I select them to add the library, the Sonos says it cannot find my iMac

It's odd because any changes made on the Sonos Controller (handset) are reflected on the desktop controller and vice versa, so the Sonos and iMac are talking to each other.

What do I need to do to sort this out. There must be a simple solution.

p.s. sharing is enabled on the iMac, nothing has changed there.

 

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RE: Sonos cannot see my iMac iTunes library.

You might do better asking the question on the Sonos forums. I don't know anything about Macs but immediate things that spring to mind, is your new router using a different wireless channel to the old one? Set the router to channels 1, 6 or 11 and set the Sonos to one of the other channels (ie don't use the same channel for both), turn off any wideband or 40Mhz or 300mbps modes on the router as they hog more channels.

Is the Mac wired to the router? It needs to be to be a supported configuration, you could test this by wiring to the router and disabling the Mac's wireless.

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RE: Sonos cannot see my iMac iTunes library.

Is your iMac connected to your router on the 5GHz network instead of 2.4GHz?

gowiththeflow's picture
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RE: Sonos cannot see my iMac iTunes library.

Thanks for the swift replies.

The iMac is connected to the router by ethernet (1 mtr away).

Wireless is switched off on the Mac.

There is no interference between the Sonos Mesh wireless network and the home WiFi network. Everything works without any problems and just to be on the safe side, I checked and they are using different channels.

The Sonos network and zones all works perfectly. The only thing I can't do is get it to see my Mac to access the iTunes library, although it is communicating perfectly well with the Sonos controller app on the Mac.

gowiththeflow's picture
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RE: Sonos cannot see my iMac iTunes library.

Sorry to bump this thread, but I still haven't managed to find a resoluution to this problem.

I suspect there is something in the new router that's preventing the Sonos from getting access to my iTunes library.

Any ideas?

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RE: Sonos cannot see my iMac iTunes library.

gowiththeflow wrote:

Sorry to bump this thread, but I still haven't managed to find a resoluution to this problem.

I suspect there is something in the new router that's preventing the Sonos from getting access to my iTunes library.

If the iMac was connecting wirelessly then I might have suspected that, some routers block traffic between the wired and wireless networks by default (mine does and you can't switch it off!), your wireless is definitely switched off on the iMac? If it's left on it might still be connecting wirelessly even though there's a cable plugged in.

Is it a Virgin Superhub by any chance? I understand there can be issues with those and Sonos, I'd seriously suggest asking at the Sonos forum, they've seen most issues before now so you can probalby sort you out.

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RE: Sonos cannot see my iMac iTunes library.

Have you tried re adding the library and if so do you get any error message.

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RE: Sonos cannot see my iMac iTunes library.

gowiththeflow wrote:

Recently I changed ISP and went onto a fibre optic broadband service, therefore I have a new router.

Not Plusnet by any chance?, the Technicolor router they supply isn't fit for purpose.

gowiththeflow's picture
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RE: Sonos cannot see my iMac iTunes library.

The_Lhc wrote:
 ....your wireless is definitely switched off on the iMac? If it's left on it might still be connecting wirelessly even though there's a cable plugged in.

Is it a Virgin Superhub by any chance? I understand there can be issues with those and Sonos, I'd seriously suggest asking at the Sonos forum, they've seen most issues before now so you can probalby sort you out.

Thanks for responding.

Wireless is definately switched off on the iMac. The router is a Sagem model, supplied by Sky.

I've already asked on the Sonos forum, with no luck. There are a number of similar types of issues from other people and there is very little in the way of clear guidance.

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RE: Sonos cannot see my iMac iTunes library.

michael hoy wrote:

Have you tried re adding the library and if so do you get any error message.

Yes, I've tried re-adding the library. Both the automatic search and the manual method result in the same error message, "xxxx-iMac cannot be found" (where xxxx is the name of my computer).

As I've said earlier, Sonos speaks to the desktop Sonos Controller on the iMac and vice versa.

So data is able to flow back and forth across the router.

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RE: Sonos cannot see my iMac iTunes library.

Try uninstalling and reinstalling Sonos controller on your iMac, & search again.

Anonymous
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RE: Sonos cannot see my iMac iTunes library.

Hi

 I have a plusnet router,and it works find my Sonos.

Paul. 

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RE: Sonos cannot see my iMac iTunes library.

gowiththeflow wrote:

michael hoy wrote:

Have you tried re adding the library and if so do you get any error message.

Yes, I've tried re-adding the library. Both the automatic search and the manual method result in the same error message, "xxxx-iMac cannot be found" (where xxxx is the name of my computer).

As I've said earlier, Sonos speaks to the desktop Sonos Controller on the iMac and vice versa.

So data is able to flow back and forth across the router.

From the menu within the Sonos desktop software, did you go to - manage - music library settings.

Remove the existing link and re add the path.

mine stopped seeing the unc path to my server recently and this did solve it. Not used a MAC in ernest so cannot help with that..

by completing the above it will force you to re enter everything even your username and password.

Just a thought, sorry if you have already done this.

 

gowiththeflow's picture
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RE: Sonos cannot see my iMac iTunes library.

michael hoy wrote:

From the menu within the Sonos desktop software, did you go to - manage - music library settings.

Remove the existing link and re add the path.......

 

.....Just a thought, sorry if you have already done this. 

Sorry. I thought I'd made it clear earlier. 

I've removed the library and tried to re-add it.

The Sonos controllers (desktop on the iMac and on the CR200 cannot find my iMac)

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RE: Sonos cannot see my iMac iTunes library.

gowiththeflow wrote:

The_Lhc wrote:
 ....your wireless is definitely switched off on the iMac? If it's left on it might still be connecting wirelessly even though there's a cable plugged in.

Is it a Virgin Superhub by any chance? I understand there can be issues with those and Sonos, I'd seriously suggest asking at the Sonos forum, they've seen most issues before now so you can probalby sort you out.

Thanks for responding.

Wireless is definately switched off on the iMac. The router is a Sagem model, supplied by Sky.

I've already asked on the Sonos forum, with no luck. There are a number of similar types of issues from other people and there is very little in the way of clear guidance.

OK, have you actually spoken to Sonos support themselves? The forum is a user forum, it's not official (even though Sonos host it, work that one out). You could also try on ask.sonos.com, that IS official and senior support staff are more readily available on there.

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RE: Sonos cannot see my iMac iTunes library.

You might want to try:

1. un-tick the sharing for the iTunes directory on your Mac,

2. reboot the Mac

3. Re-share the iTunes directory on your Mac

4. Delete the Music directory on the Sonos and re-select it

If this fails... Is your new router a firewall/router - in which case, there's a possibility that one of the ports required by the Sonos system are being blocked by the firewall. This article might help: Sonos Ports

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