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bob.g's picture
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Samsung LE26C450 failed. Repair or replace ?

The TV, which belongs to an elderly relative, just switched itself off. The power indicator light is 'On' but the TV does not switch on either via the front panel soft keys or the handset. It is just over two years old.

Query : What is likely to be the most economic alternative (assuming that the vendor will not help) - Repair or Replace :?

bigboss's picture
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RE: Samsung LE26C450 failed. Repair or replace ?

http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee

Depends on what the problem is really. Speak to the vendor first. I think this problem can be easily repaired.

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RE: Samsung LE26C450 failed. Repair or replace ?

The Sale Of Goods Act will cover you for more than 2 years, but the legal wrangle will not be worth the effort. Did your relative pay by credit card? That may be the easiest way to make a claim. They won't make a full refund, just a sum based on what the TV would have been worth if it was still working. Have you had an estimate for the repairs? It sounds like the power supply has packed up.

 

bob.g's picture
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RE: Samsung LE26C450 failed. Repair or replace ?

Said relative is 93, and cannot remember where the receipt is - although at the time I did stress to her the importance of keeping it in a 'safe place'. I've just set her on the hunt for it, as I believe the set is less than two years old and if the papers can be found I'm not at all shy about requiring compliance with consumer legislation.

I forgot about the credit card route, as I bought the set for her on my credit card. I need to explore that option as well.

The real problem is that she lives on her own, is partially disabled and very very deaf, and the TV is her only real company.

ear's picture
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RE: Samsung LE26C450 failed. Repair or replace ?

must be the power source.guess cheap to fix.

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RE: Samsung LE26C450 failed. Repair or replace ?

She doesn't need the receipt, just reasonable proof of purchase. In this case, the credit card statement will have the dates on it.  I hope you have followed the good advice that you gave your relative and kept the statement in a 'safe place'. It would be my first port of call, as they will be able to give you the date over the phone. If it's less than 2 years, you need to log a claim with the retailler ASAP and with the credit card company if that fails. If it is over 2 years, you need to make a 'Chapter 75'  claim on the credit card company. They will have a specialist department just dealing with such claims. I found the very good.

For the record, I had a LG (Loadsa Grief) TV that packed up after 27 months. It cost £600 and the credit card refunded £400. I initially had to pay £40 for an engineers report, but that was refunded. The credit card company, MBNA, were excellent from start to finish.

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RE: Samsung LE26C450 failed. Repair or replace ?

Have you tried physically removing the power plug, waiting for about one minute and then replacing the plug?

If that still fails and you have to repair the set, I think that I could get that done for about £50 for labour plus the cost of the replacement part.

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RE: Samsung LE26C450 failed. Repair or replace ?

Hi Son_of_SJ

I have the same problem with this TV, I used it for almost three years and it worked just fine.
But now there's no picture, there is sound/ When I turn on the TV there is picture for about a second a two but then the screen goes black, sound and other functions still work. So I guess it's the inverter problem, I've found a few of them online for £15-20. But you know I'm a full time student and I can't afford to pay £50 for a repair. I'm quite good with tech stuff so I decided to replace it myself. Is that ok if I'll email you if I'll have some issues with replacing it?

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RE: Samsung LE26C450 failed. Repair or replace ?

Remembering that THIS TV is a five star award winner :  http://www.whathifi.com/review/le26c450

Surely the store will help with this problem ?

If not, then I'd recon that by phoning the credit card company and telling them as to how 'young' the TV is, that they could help ?

I don't recon that the TV should ever fail after only around the two year mark.

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