Pioneer Kuro Problem & Warranty Issues
I found this forum while searching for solutions to a problem I'm having with my Pioneer Kuro. This is my first post and I'm asking for help before contributing any. I hope you all don't mind.
I purchased a Pioneer Kuro KRP 500A in August 2009. Recently the TV has been giving intermittent problems every day or two. Most often the picture quality degrades and flashes on and off every second or so; occasionally it starts flashing alternating red and blue squares; after a while it just turns itself off with the front panel LEDs alternating between red and blue, but the problem is still there when I turn it back on.
I contacted Pioneer to avail myself of their well advertised 5 year warranty, only to be told that I didn't apply for the warranty, so my set isn't covered. They were quite adament. |( Question to any other Kuro owners: did you have to register for your 5 year warranty?
The problem is solved quite easily in either of two ways: remove the HDMI cable and re-insert it. This doesn't always work, so I power cycle the media box which usually works. Sometimes I need to power cycle twice. The problem is always solvable, but is coming back with increasing frequency. The solution also has me on my hands and knees with a head torch fiddling in areas that I prefer to leave to my a/v specialists.
I've had two different a/v consultants consider the problem. One suggested that it might be static build-up in the system. The other, who sounded more knowledgable, disavowed the static hypothesis, and suggested the chip set in the TV or media box might need replacing ... i.e. contact Pioneer. My second question is: has anyone else had similar problems? What solutions might you recommend?
I'm really miffed about this warranty situation. I purchased the TV from Redhorn AV in Central London, specifically because they were a Pioneer Authorised Dealer 1+ (the highest dealer accreditation), and I wanted to avail myself of whatever benefits that might afford. Redhorn waxed lyrical about the 5 year warranty, but at no point told me that I would have to apply for it separately. Redhorn didn't install the TV because I already had a/v consultants, SMC, appointed to an extensive refurbishment project. SMC opened the box and installed the TV, but at no point did they provide me with any documentation that indicated I would have to apply for the warranty. Redhorn are still listed as a 1+ dealer on the Pioneer website, but their phone and website have been disconnected. I can't get hold of them, and I'm guessing they've ceased trading. In the circumstances it seems reasonable to expect Pioneer to honour their warranty.
My third question is: do you think I have good cause to prevail harder on Pioneer to honour their 5 year warranty? How would you recommend I go about this? Does anyone have the name or contact details of a person or department at Pioneer where I could plead my case?
Thanking you in advance.