Faulty KDL55HX923

Indeed!, but if one is going to spend top dollar then really you should expect nothin less than top product, its not good enough to expect people to pay a high end price for a Tesco quality telly!!,

oh, having said that, tesco telly's are probably better at the moment!.

We do indeed review our ratings on a regular basis. We can't - obviously - amend our review to say we saw things we didn't; we can only report our own findings.They can/may change if we see any sign of defects on future Sony sets from this range (at any size).

However - and again, we've done this before - in the meantime, when it goes online we can flag up on the review that there are some reports of problems, plus link from the review to this thread. In that way any potential purchaser will be aware of the situation. The review is due online shortly - we'll make sure those amends are made, and that Sony are aware of them.

EDIT - We've decided not to put our review online until we get an official response from Sony. In the meantime, this thread will, of course, continue. Keep any feedback/info coming.

To add to Clare's comments, I had an email from Sony's UK PR company today saying "we are dealing with your request and will be in touch shortly".

As soon as I have that response I'll post it here, and link to the review when it's online.

excellent reply i bet you loved that one!

Andy,

that amounts to the same as "were busy burying our heads in the sand", does'nt it!!!

Clare, has the team reviewed the 55Hx925 for the September issue ?

Hi Andy and Clare,

As an avid magazine and site reader, I registered to tell you how much we in Sweden appreciate your efforts for getting in touch with Sony regarding this "crease" issue.

I don't wear hats, but hats off to you nonetheless Sir and Madam.

Regards,

A disappointed buyer who was planning to enjoy their TV over the holidays

Nope. We've got a review of two smaller Sony sets in the next issue (on sale next week; sent off to subscribers today) - Sony KDL-26EX320 and Sony KDL-40EX524. In terms of larger/premium sets, we've got a review of the Panasonic TX-P65VT30 in our Ultimate Guide to High End, which comes free with UK print edition and to subscribers.

Can't see the big Sony on the list for October issue (which despite the date is on sale in late August!), though we have got the Samsung UE55D8000 in for review for that edition already - should make an interesting head to head with the 55in Sony when we get it.

yep the UE55D8000 was on my shopping list before the 55HX923 but the owners thread for that set is even more of a collection of tales of woe than the sony thread. over on avforums.com the d8000 thread is 422 replies long and has had nearly 28000 views.

anyway all the stories and pictures of horrible clouding and banding(not to mention light leaks) put me right off that set.

maybe in your review you should do an anlysis of each model, see if you can extract from the suppliers how many they sold of each and then what %age were sent back!

Right, it being 5.25pm on a Friday, I've finally had a response from Sony.

Their UK spokesperson says: "A small number of sets are affected, but it's not a broader product issue. If you think you have an affected set, please call the Sony customer services helpline on 0844 846 6555." They will discuss the issue with you and (hopefully) offer a solution.

Hi Andy,

gosh we know all that already!, they not saying much at all are they, i know they have engineers from 3 different countrys looking into this at the moment, my suggestion for the Adhesive fix taken on board, but dont know at this point if its the way forward for a fix or not.

Andy

Given what you've seen and heard so far does this sound like a satisfactory response. Some buyers have had three sets so far all with the same problem. Are they really really unlucky or is it a bigger problem than they are willing to let on about. The dealers and others think it's a defect in the process and some TVs only have a problem on one side so how can they continue with this stance?

Sony originally thought (and still do) that this has happened to a select few, i firmly believe as do many others (check the Sony forums as well) that its more widespread than they would have liked, people that have exchanged their sets already will still end up with the same issue as nothing has changed yet,

what we are all waiting on is to see if they change the bonding process, then things should start looking up.

Sony have said that the issue has been identified as an adhesive curing rate problem between the polarizer and the glass and that through research they have identified sets manufactured after June 15th as being fixed. Issue is that the sets are still the same - they do not seem to have changed anything. All they have done is do some quality checks.

So was it a curing rate problem and if so have they changed the process?

Have they fixed the sets?

 this mis-conception about june 15th has nothing to do with sets after that date being fixed, the original post about that was to say that not all sets were affected before that date.

as of yet nothing has changed and the investigation is still on going.

indeed it is  believed by Sony to be a curing rate problem, and in my view would not have been a problem at all if they stuck the glue in the right place!, and no so far the process has not changed.

and no they have not fixed the sets.