Can someone please confirm what the latest FW version for Evoke-3 is? Their website says 1.8 whereas the radio itself shows it as V2.0.
I've just checked my Evoke-3, which was manually upgraded, as described above, with the V1.8 firmware in March 2010, and still works fine despite having been dropped since!
If I go to Menu->Software Update, underneath the "Check USB" prompt, the version number is V1.8, NOT V2.0.TIA.
As I keep asking on this thread, are you SURE you have an Evoke-3, again as described above? If so, then we may be nearer to resolving this issue; perhaps somehow, some Evoke-3s have managed to get the wrong firmware on them.
Do any of the earlier posters have Evoke-3s that can still be booted to check the firmware version?
Thanks for the response. I checked with Pure. They tell me that my radio hardware is a later version with SF V2.X and that my version, i.e. 2.0 is the latest. V1.8 is the latest version for the older version of these radios. Just to add that I was merely curious to know and haven't had any problem with the radio which I bought off the ebay only a month or so ago. I haven't had any problem with my Evoke 2-XT either that I have owned for over a couple of years now! These are great peices of kit so far as I am concerned.
This is the copy paste response from Evoke:
"Thanks for your e-mail.
Your radio is a newer hardware revision than the original Evoke-3, this means your radio runs 2.x software. Your radio is up to date.
Will have to add to the small mountain of defunct Evoke 3 radios
Its demise followed the set pattern:
3 years of old and strange things start to happen
"Waiting for update" message keeps popping up. Initially switching off power for >10 minutes cleared it
Then had to use on-line software fix. Worked OK for several months
Now completely dead. Not possible to revive
Excellent radio if you happy to write off £200 in 3 years.... sorry the accountant in me creeoping out
Thanks for this. My Pure Evoke-3 had the 'Waiting for Upgrade' issue and pressing any key didn't cure it. This solution from Pure - however did.
Thanks again - I was about to give up hope!
There is always the Sale of Goods Act to quote, up to 6 years cover.
My Evoke 3 also packed in, after 1.8 upgrade, then after reading another blog, someone mentioned that his worked again, after reseating the EN6 connector.
I decided that it was better, to try this, than have a £200 scrap radio, and it worked for about two weeks, so I tried it again, but also sprayed a little Electrical spray, on the connectors, and it has been working fine since, and that's been about 6mths ago, so well worth trying.
After experiencing major problems with my Pure Evoke-3, I came across this forum and my heart sank. I tried one or two of the solutions suggested here but nothing worked.
I had resigned myself to a battle with Pure's customer services when I decided to try one last thing based on a technique used on a problematic laptop a few years ago.
I took out the power lead and removed the chargepak battery. I then pressed and held the ON button for thirty seconds. I then plugged in the radio and it came back to life. So far, it seems to be fully restored. I don't know what this trick achieves but whatever it is, it works.
Try it if you're in a similar position and report back if it works.
I've been having various problems with my 4yr old Pure Evoke 3 and was searching to see if others had similar problems - sad to see so many others having trouble but most seem to be different to mine.
I use it at night with a pillow speaker plugged into the earplug socket as I'm a quadraplegic who doesn't sleep too well. Hence having audio books on the SD card and a selection of preset radio stations that I can select using a special puff/suck remote device is a real boon (when it works!). However, occasionally the presets just disappear for no apparent reason. Then if my wife unplugs the pillow speaker - the volume disappears completely. Switching it off/on a couple of times usually fixes that error.
Even though the firmware was v1.8 (I'm sure it's always been that version since I bought it) I decided to update it using the USB socket. Went ok but same problems still persist. What's the point of Pure advertising 'USB updates' from your comp unless they bring out regular updates?
For a 200 quid machine, it's not exactly what I was hoping for. Sadly, no other machine seems to offer everything that the Pure Evoke 3 does with good sound quality. It would probably cost about £200 to send it back to Pure for a repair with no guarantee I'd be any better off. I'm really disappointed in this machine.
I've got a Chronos II and I've had problems with it occasionally not coming on in the morning (so I've been late for work). I spoke to their support department a couple of times and I was very disappointed - they seemed so amateur. Someone just picked up the phone and said "Hello" - no company name or department name or anything. They said they'd seen this problem a few times and some new firmware was coming out in the next month or so. I've not seen anything yet and that was a long, long time ago.
Nice looking products, good quality but if something goes wrong, from my experience, you're on your own.
Things will never be the same again
My Evoke 3 'temporarily' died due to inlaws either pulling the power lead out or switching off at plug socket - needless to say it was somethong else for us to fix amongst all the things their daughter breaks.
The upgrade fixed it for us - thanx Andy Clough for links -
Lesson for the day - always turn off the radio correctly - never pull lead out/switch off at plug socket/spikes generate and that will corrupt the radio's software.
Now, I see there are other problems that others have had - when unit 'really' dead - intermittent or no power.
Like any electrical device - and more common now due to manufacturing - the power connectors and power supply components WILL fail after time - the cleaning up of the internal C connector is good advice - although I've had no need to do it - yet. When voltage applied to a connector day in/day out/deposits build up leading to a poor connection and finally a connection that doesnt work. (not fully recommended but a good slap of the radio can bring some relief and get things going again before the need to take the radio apart)
If this fails - and although I dont know the inner workings of unit - I assume they'll be some small capacitors of some description within around the power supply - these will be worth replacing after so many years.
The above can be applied to all your electronic devices/tv's/computers/etc etc
Its not a 'Pure' problem - just a product of the electronic manufacturing process and the components used.
I wouldnt junk the unit - everyone should know someone with a soldering Iron and a Sunday afternoon to fix it for them
oops - C connector should have read EN6 connector -
problems with C connectors on the brain/
Clean all the connections you can access/I dont know how many there are as ive not taken apart
You folks are lucky. MY Arcam DAB receiver at many times the price of your Pure Evoke broke after a few years. I'm still waiting for a reply from Arcam Customer Support. Have given up waiting really as they just are not interested in Customer support. I even sent them an audio of the problem. Was advised that electronic equipment nowadays no longer works after about 3-4 years by a forum (not this forum) member. You can be sure that I have not purchased one piece of Hi Fi since. Oddly enough the fm/am Arcam that I bought second hand at around the same time is still working well.
My Evoke 3 stopped working after a power cut and the screen says it is waiting for upgrade. I have read through this thread and tried the Pure upgrade solution, but my computer will not recognise the radio when I connect using a USB. I am running Vista which is up to date. The computer says it cannot find the device driver. I have looked on the Pure site for a driver download, but could not find one. Does anyone know where I could download the relevant device driver from?
Hello Pure lovers
I was so happy with my Pure Evoke 3 (Eco plus) shipped to Holland. Suddenly it was ill after 4 years . After attempting all the rescuestuff I found on this forum it ended up in a coma. Terrible if software kills hardware. So don't waste your time too long reanimating a bad product.
Best solution is (how sad however) to kill your expectation that it will start working again suddenly out of itself (after pulling cables and connectors and applying more of those silly workarounds).
So find that old axe in your shed, and shred this thing into Digital Audio Bits like I did. Use your imagination to see how it looks like, because I cannot find a way to post the picture. I assure it will free your mind
When lots of people have this s(h)ame problem and Pure does not respond, my final conclusion is:
Never buy PURE again! PURE sucks!!!!
Add me to the list of unhappy customers. Although I boought my radio about 5 years ago. It has had little use. I am now in a position where I would like to use it, but no way! The rdio is absolutely dead. I have invested in a set of batteries,, I have borrowed a friend's power lead, all to no avail.
I have been referred to the Out of Warranty repair centre in Scotland, who tell me transport will cost £28 and that they could noy hazard a guess over the phone as to what could be wrong. The full cost of repair and carriage could be up to £100.
What a piece of junk!
Hi I have an old Evoke 3. My problem is that the power in socket is broken (worn out from being disconnected so radio could be moved around durng the day). I have tried to get a Pure to let me know if there are spare parts available otherwise it is pointless me sending them the radio. I have been askng for over a year and the reply each time is that they are trying to source parts. I am convinced they just want me to buy a new radio rather than have a cheap repair. Hardly eco-friendly is it? If anyone has a power socket is working condition, I would be able to fit it myself.
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