Cyrus CD8SE Problems - Quandry?
Need some "objective" input to a issue I have concerning my new (just 3 weeks old) cyrus player.
Regrettably it appears that when the unit was shipped that it had an old version of software which is preventing the player from playing a couple of CD's and loading some others. I think the total I've come across so far is about 4. Compared with the ones it successfully plays this is really only a very small percentage - although I agree that it should play all cd's without a problem. I've been in contact with Cyrus and they believe it is the software and when they load the new software for me then this problem will disappear
However now another issue has reared its head - that is that the display froze on a track number with the pause symbol displayed whilst the disc carried on playing as normal. I've been in touch with Cyrus again about this and it seems that this is a "known issue" that they are currently looking into but are not sure when it will be fixed.
So here is my quandry, part of me absolutely thinks that it is just wrong that a CD player, which lets face it, isn't cheap (well not to me anyway) shouldn't be shipped/sold with a known issue or without making the purchaser aware of the issue before purchase. I expect it to work 100% and so on top of the other problem I've become quite disillusioned and now want a refund. On the other side of the coin is the audio quality, which I was completely and utterly blown away by when teamed up with my old Cyrus 1 amp and new Spendor S5E's. Question is, can I get the same audio quality for the same amount of money from another player (still being teamed up with my old amp for now and the Spendors)? Should I be at all bothered that the display doesn't function correctly considering that for the most part I am not interested in what it is displaying and can turn it off anyway? I note that there can be a sonic improvement obtaining from not having the display on in the first place?
Anyway let me know what you all think......I welcome your opinion...am just worried that a replacement player from another manufacturer just won't match the sound from the Cyrus and at the end of the day this is why I bought it to get the best quality sound I could for my budget!