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john1000000boy's picture
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Crack in my iPad Air!!

Hi. My iPad Air has developed a crack in the corner running from outside edge to outside edge of the white frame. Used it last night folded case over and....cracked this am!!

i have not dropped it ever...

what is the best course of action?  I bought it from apple store online in March. 

Deal with a store- humans and seeing the crack for themselves. 

Deal with it online/phone- robots and having to send pictures probably..

 

seems to be quite common having a quick google..  People putting theirs on a table for 5mins returning and a crack appearing. 

 

Anyway thought i would share. 

 

John

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

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RE: Crack in my iPad Air!!

john1000000boy wrote:

what is the best course of action?  I bought it from apple store online in March. 

Deal with a store- humans and seeing the crack for themselves.

John

Yes. Go to a store.  More likely to get resolved on the spot.

iPad Mini 3 (128GB) • Bowers & Wilkins P3 • Mac Mini • AirPort Extreme 802.11n • AirPlay • iTunes • Quad Vena amp/DAC • Rega R3

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RE: Crack in my iPad Air!!

Ouch! sorry to hear about that John - sounds like a stress fracture in the glass - just take it back to Apple Store and get it replaced.

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RE: Crack in my iPad Air!!

<p>Well my ipad is on its way to glasgow, my wife is working through there today and going to drop into the apple store. &nbsp;Fingers crossed i am going to get a replacement. &nbsp;As mentioned before i read about various cases of the screen cracking on the apple user forum and there seems to be a wide variation in results from apple. &nbsp;From giving an on the spot replacement to charging $250. &nbsp;Some people took out Apple care, which i didnt. &nbsp;</p><p>Going to tell the truth about what happened.. &nbsp;I treated that ipad very well. &nbsp;Original ipad is still going strong despite being treated like a chopping board!!</p><p>John</p>

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

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RE: Crack in my iPad Air!!

john1000000boy wrote:

<p>Well my ipad is on its way to glasgow, my wife is working through there today and going to drop into the apple store. &nbsp;Fingers crossed i am going to get a replacement. &nbsp;As mentioned before i read about various cases of the screen cracking on the apple user forum and there seems to be a wide variation in results from apple. &nbsp;From giving an on the spot replacement to charging $250. &nbsp;Some people took out Apple care, which i didnt. &nbsp;</p><p>Going to tell the truth about what happened.. &nbsp;I treated that ipad very well. &nbsp;Original ipad is still going strong despite being treated like a chopping board!!</p><p>John</p>

 

Good luck.   Smile

 

 

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RE: Crack in my iPad Air!!

Thanks Gel. My faith with apple is unshaken. My wife took iPad to store having booked an appointment. Apple guy said no problem for a free replacement. He didn't state there was a problem but said he had another appointment for a similar problem. 

Next decision- apple care or not??

 

thanks. John

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

gel
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RE: Crack in my iPad Air!!

john1000000boy wrote:

Thanks Gel. My faith with apple is unshaken. My wife took iPad to store having booked an appointment. Apple guy said no problem for a free replacement. He didn't state there was a problem but said he had another appointment for a similar problem. 

Next decision- apple care or not??

 

thanks. John

 

Nice one.   :cheers:

 

 

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The cover glass on my iPad

The cover glass on my iPad air is cracked. Fair enough I dropped it but Apple says on their website they wont replace damaged goods.  How did you manage to get yours replaced?

N-Rays - I believe therefore I see.

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Sounds exactly like the crack

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

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gel
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David@FrankHarvey wrote:

David@FrankHarvey wrote:

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

My uncle has the same problem with his iPad 2.

 

 

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gel wrote:

gel wrote:

David@FrankHarvey wrote:

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

My uncle has the same problem with his iPad 2.

Bottom right corner in my case.

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Mine's a 3.

Mine's a 3.

DavidF @FrankHarveyHiFi - specialist hi-fi retailer and independent record store

"Long is the way, and hard, that out of hell leads up to light"

gel
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bigboss wrote:

bigboss wrote:

gel wrote:

<a href="mailto:David@FrankHarvey">David@FrankHarvey</a> wrote:

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

My uncle has the same problem with his iPad 2.

Bottom right corner in my case.

No way!  

 

 

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Took to apple store.

Took to apple store. Exchanged no problems. Always better face to face IMHO. No probs with replacement...so far. 

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

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