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john1000000boy's picture
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Crack in my iPad Air!!

Hi. My iPad Air has developed a crack in the corner running from outside edge to outside edge of the white frame. Used it last night folded case over and....cracked this am!!

i have not dropped it ever...

what is the best course of action?  I bought it from apple store online in March. 

Deal with a store- humans and seeing the crack for themselves. 

Deal with it online/phone- robots and having to send pictures probably..

 

seems to be quite common having a quick google..  People putting theirs on a table for 5mins returning and a crack appearing. 

 

Anyway thought i would share. 

 

John

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RE: Crack in my iPad Air!!

john1000000boy wrote:

what is the best course of action?  I bought it from apple store online in March. 

Deal with a store- humans and seeing the crack for themselves.

John

Yes. Go to a store.  More likely to get resolved on the spot.

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RE: Crack in my iPad Air!!

Ouch! sorry to hear about that John - sounds like a stress fracture in the glass - just take it back to Apple Store and get it replaced.

john1000000boy's picture
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RE: Crack in my iPad Air!!

<p>Well my ipad is on its way to glasgow, my wife is working through there today and going to drop into the apple store. &nbsp;Fingers crossed i am going to get a replacement. &nbsp;As mentioned before i read about various cases of the screen cracking on the apple user forum and there seems to be a wide variation in results from apple. &nbsp;From giving an on the spot replacement to charging $250. &nbsp;Some people took out Apple care, which i didnt. &nbsp;</p><p>Going to tell the truth about what happened.. &nbsp;I treated that ipad very well. &nbsp;Original ipad is still going strong despite being treated like a chopping board!!</p><p>John</p>

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RE: Crack in my iPad Air!!

john1000000boy wrote:

<p>Well my ipad is on its way to glasgow, my wife is working through there today and going to drop into the apple store. &nbsp;Fingers crossed i am going to get a replacement. &nbsp;As mentioned before i read about various cases of the screen cracking on the apple user forum and there seems to be a wide variation in results from apple. &nbsp;From giving an on the spot replacement to charging $250. &nbsp;Some people took out Apple care, which i didnt. &nbsp;</p><p>Going to tell the truth about what happened.. &nbsp;I treated that ipad very well. &nbsp;Original ipad is still going strong despite being treated like a chopping board!!</p><p>John</p>

 

Good luck.   Smile

Home cinema system: Panasonic 50VT65 (THX calibrated), Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 4 and iPhone 4s.  Headphones: B&O H6.  Dab radio: Roberts Dreamtime.

 

john1000000boy's picture
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RE: Crack in my iPad Air!!

Thanks Gel. My faith with apple is unshaken. My wife took iPad to store having booked an appointment. Apple guy said no problem for a free replacement. He didn't state there was a problem but said he had another appointment for a similar problem. 

Next decision- apple care or not??

 

thanks. John

gel's picture
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RE: Crack in my iPad Air!!

john1000000boy wrote:

Thanks Gel. My faith with apple is unshaken. My wife took iPad to store having booked an appointment. Apple guy said no problem for a free replacement. He didn't state there was a problem but said he had another appointment for a similar problem. 

Next decision- apple care or not??

 

thanks. John

 

Nice one.   :cheers:

Home cinema system: Panasonic 50VT65 (THX calibrated), Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 4 and iPhone 4s.  Headphones: B&O H6.  Dab radio: Roberts Dreamtime.

 

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