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john1000000boy's picture
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Crack in my iPad Air!!
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Hi. My iPad Air has developed a crack in the corner running from outside edge to outside edge of the white frame. Used it last night folded case over and....cracked this am!!

i have not dropped it ever...

what is the best course of action?  I bought it from apple store online in March. 

Deal with a store- humans and seeing the crack for themselves. 

Deal with it online/phone- robots and having to send pictures probably..

 

seems to be quite common having a quick google..  People putting theirs on a table for 5mins returning and a crack appearing. 

 

Anyway thought i would share. 

 

John

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

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RE: Crack in my iPad Air!!

john1000000boy wrote:

what is the best course of action?  I bought it from apple store online in March. 

Deal with a store- humans and seeing the crack for themselves.

John

Yes. Go to a store.  More likely to get resolved on the spot.

iPad Mini 3 (128GB) • Bowers & Wilkins P3 • Mac Mini • AirPort Extreme • AirPlay • iTunes • Marantz M-CR603  • Rega R3

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RE: Crack in my iPad Air!!

Ouch! sorry to hear about that John - sounds like a stress fracture in the glass - just take it back to Apple Store and get it replaced.

Samsung 55Inch TV, Marantz SR 7009 Receiver, Panasonic 460 Blu Ray player, Monitor Audio Radius R270 fronts, Apex A40 centre, RX-FX rears, Virgin Tivo box, Sony Xperia Z3 phone + Z2 Tablet.

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RE: Crack in my iPad Air!!

<p>Well my ipad is on its way to glasgow, my wife is working through there today and going to drop into the apple store. &nbsp;Fingers crossed i am going to get a replacement. &nbsp;As mentioned before i read about various cases of the screen cracking on the apple user forum and there seems to be a wide variation in results from apple. &nbsp;From giving an on the spot replacement to charging $250. &nbsp;Some people took out Apple care, which i didnt. &nbsp;</p><p>Going to tell the truth about what happened.. &nbsp;I treated that ipad very well. &nbsp;Original ipad is still going strong despite being treated like a chopping board!!</p><p>John</p>

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

gel
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RE: Crack in my iPad Air!!

john1000000boy wrote:

<p>Well my ipad is on its way to glasgow, my wife is working through there today and going to drop into the apple store. &nbsp;Fingers crossed i am going to get a replacement. &nbsp;As mentioned before i read about various cases of the screen cracking on the apple user forum and there seems to be a wide variation in results from apple. &nbsp;From giving an on the spot replacement to charging $250. &nbsp;Some people took out Apple care, which i didnt. &nbsp;</p><p>Going to tell the truth about what happened.. &nbsp;I treated that ipad very well. &nbsp;Original ipad is still going strong despite being treated like a chopping board!!</p><p>John</p>

 

Good luck.   Smile

AV system: LG OLED 55EA980W TV, Samsung F7500 Blu-Ray player, Pioneer Sc-lx81 amp, B&W FPM series speakers & B&W PV1 subwoofer.  Gadgets: iPad 2 & iPhone 4s.

 

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RE: Crack in my iPad Air!!

Thanks Gel. My faith with apple is unshaken. My wife took iPad to store having booked an appointment. Apple guy said no problem for a free replacement. He didn't state there was a problem but said he had another appointment for a similar problem. 

Next decision- apple care or not??

 

thanks. John

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

gel
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RE: Crack in my iPad Air!!

john1000000boy wrote:

Thanks Gel. My faith with apple is unshaken. My wife took iPad to store having booked an appointment. Apple guy said no problem for a free replacement. He didn't state there was a problem but said he had another appointment for a similar problem. 

Next decision- apple care or not??

 

thanks. John

 

Nice one.   :cheers:

AV system: LG OLED 55EA980W TV, Samsung F7500 Blu-Ray player, Pioneer Sc-lx81 amp, B&W FPM series speakers & B&W PV1 subwoofer.  Gadgets: iPad 2 & iPhone 4s.

 

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The cover glass on my iPad

The cover glass on my iPad air is cracked. Fair enough I dropped it but Apple says on their website they wont replace damaged goods.  How did you manage to get yours replaced?

N-Rays - I believe therefore I see.

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Sounds exactly like the crack

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

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"Long is the way, and hard, that out of hell leads up to light"

gel
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David@FrankHarvey wrote:

David@FrankHarvey wrote:

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

My uncle has the same problem with his iPad 2.

AV system: LG OLED 55EA980W TV, Samsung F7500 Blu-Ray player, Pioneer Sc-lx81 amp, B&W FPM series speakers & B&W PV1 subwoofer.  Gadgets: iPad 2 & iPhone 4s.

 

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gel wrote:

gel wrote:

David@FrankHarvey wrote:

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

My uncle has the same problem with his iPad 2.

Bottom right corner in my case.

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Mine's a 3.

Mine's a 3.

DavidF @FrankHarveyHiFi - specialist hi-fi retailer and independent record store

"Long is the way, and hard, that out of hell leads up to light"

gel
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bigboss wrote:

bigboss wrote:

gel wrote:

<a href="mailto:David@FrankHarvey">David@FrankHarvey</a> wrote:

Sounds exactly like the crack I have in my iPad screen - top right, just a little corner piece...

My uncle has the same problem with his iPad 2.

Bottom right corner in my case.

No way!  

AV system: LG OLED 55EA980W TV, Samsung F7500 Blu-Ray player, Pioneer Sc-lx81 amp, B&W FPM series speakers & B&W PV1 subwoofer.  Gadgets: iPad 2 & iPhone 4s.

 

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Took to apple store.

Took to apple store. Exchanged no problems. Always better face to face IMHO. No probs with replacement...so far. 

Panasonic tx p65st 50b. Pioneer Sc- lx82, bdp lx52. Monitor audio rx6 av12. Bowers & Wilkins P7. Fiio Mont Blanc. Everything Apple. Pioneer pep 4280xd. Lots of other stuff.....

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