Samsung Blu-ray players around the world are stuck in a start-up loop

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Samsung is "looking into this further"

Samsung Blu-ray players around the world are stuck in a start-up loop
(Image credit: Samsung)

Samsung Blu-ray players around the world have suddenly stopped working, stuck in a start-up cycle loop that is rendering them unusable.

Several customers have taken to Samsung's EU and US forums since the 17th June to report the problem, which Samsung acknowledged in a forum post over the weekend.

"We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information," the response by forum community manager SamsungSabrina reads.

One forum user posted that they had "received confirmation from a customer service representative that there is a firmware issue, and their technical support is working on a patch to fix this issue.  The person recommended leaving the player unplugged".

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Becky Roberts
Becky Roberts
Freelance contributor

Becky is a hi-fi, AV and technology journalist, formerly the Managing Editor at What Hi-Fi? and Editor of Australian Hi-Fi and Audio Esoterica magazines. With over twelve years of journalism experience in the hi-fi industry, she has reviewed all manner of audio gear, from budget amplifiers to high-end speakers, and particularly specialises in headphones and head-fi devices.

In her spare time, Becky can often be found running, watching Liverpool FC and horror movies, and hunting for gluten-free cake.