Freesat and Humax experiencing On Demand difficulties

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Problems centre around Humax set-top box owners using Sky broadband...

Freesat has confirmed reports of some customers being unabe to access On Demand services today. The satellite TV service believes the problem is related to reported issues with Sky broadband over the weekend - and the knock-on effect has affected some Humax digital TV boxes.

Humax users who are struggling with Freesat On Demand service are advised, in the first instance, to make sure their internet service is functioning - if it is, then they should disconnect their Humax box from the power supply for five seconds before powering up again. Then wait a minute or so before trying On Demand again.

If turning it off and turning it on again is something of an I.T. cliché by now, that's because it's often the best way forward.

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Simon Lucas

Simon Lucas is a technology journalist, with a strong emphasis on the audio/video side of consumer electronics and home entertainment, and has been since 2003. He worked for more than 14 years at What Hi-Fi?, the last six of which were spent as the editor of the magazine and website. Since then he's written for Wired, The Guardian, TechRadar, Stuff, GQ and many more besides. 

In the course of his career he's developed a pretty deep understanding of the way both the publishing and the electronics industries function, as well as the sort of intimate knowledge of audio products (both specific and general) that can make people very wary of him at parties.