Freesat and Humax experiencing On Demand difficulties

Freesat has confirmed reports of some customers being unabe to access On Demand services today. The satellite TV service believes the problem is related to reported issues with Sky broadband over the weekend - and the knock-on effect has affected some Humax digital TV boxes.

Humax users who are struggling with Freesat On Demand service are advised, in the first instance, to make sure their internet service is functioning - if it is, then they should disconnect their Humax box from the power supply for five seconds before powering up again. Then wait a minute or so before trying On Demand again.

If turning it off and turning it on again is something of an I.T. cliché by now, that's because it's often the best way forward.

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Simon Lucas is a freelance technology journalist and consultant, with particular emphasis on the audio/video aspects of home entertainment. Before embracing the carefree life of the freelancer, he was editor of What Hi-Fi? – since then, he's written for titles such as GQ, Metro, The Guardian and Stuff, among many others.