Fibre optic just installed

Sky suggests two things to try:

First...

Go to your My Sky and check that the service is showing as active

If it's showing as active, follow these steps:-

1. Select services on your Sky remote control

2. Go to settings

3. Select network (this is in the middle of the page on your box on your television)

4. Press the red button on your remote control, this will re-set your wireless connection between your box and the wireless connector

5. Put in your router password again

Once the above steps have been completed try getting onto your On Demand service.

Or it should be possible to connect the BrightBox and the Sky wireless box using the WPS facility, if this is enabled on the BrightBox.

To enable it, log-in to the router at http://192.168.1.1 and sign in, then

1. Click on the basic set-up tab.

2. Select wireless settings and then wi-fi protected setup.

3. Select the option 'Enable' and then click on apply changes:

The router will then make those changes, and then you can just press and hold the WPS button on the router (it's round the back, next to the power input) for five seconds, until the WPS light starts flashing

While it's flashing, press the WPS button on the Sky wireless box, and the two will should connect.

Second...

Hi.Andrew.I cannot thank you enough.I got in touch with EE and they said all the settings were correct and then I scrolled down the page of what you had wrote and followed the wps bit changed the settings and bobs your uncle.Cheers mate

camcroft wrote:

Hi.Andrew.I cannot thank you enough.I got in touch with EE and they said all the settings were correct and then I scrolled down the page of what you had wrote and followed the wps bit changed the settings and bobs your uncle.Cheers mate

No probs, happy to help – it's what we're here for.

And FWIW I do have an uncle called Bob – well, he's actually called George, but then so was his father, so my grandmother always called him Bob so it was clear which of the two of them she was shouting at