Some HomePod owners can't access Apple Music after iOS 14.5 update

Apple HomePod
(Image credit: Future)

Following news announced just two months ago that Apple is discontinuing its original smart speaker, some HomePod owners are reporting issues accessing Apple Music after the recent iOS 14.5 software update. The problem? When using the HomePod's “Hey Siri” function to play a track, the personal assistant seems unable to find songs on Apple Music.

As noted by 9to5Mac, complaints from users on Twitter include one HomePod owner who claims that when asked, their speaker announced it couldn't find Elvis Presley or the Beatles on Apple Music.

This issue comes just over a week after Apple launched its iOS 14.5 software update, which boasted “bug fixes.” On Monday 3rd May, the Cupertino giant released a further update, iOS 14.5.1 which promised “bug fixes and performance improvement".

Currently, Apple's Twitter support account has not issued a definitive solution to the problem, although some users were able to factory reset their HomePod to resume playback as normal. We tried to replicate the problem before and after the latest updates but didn't come across any issues.

If your HomePod is affected, a temporary workaround is to AirPlay songs from your iPhone to your smart speaker – of course, this isn't as easy as saying “Hey Siri,” but it's a way to play music for now... 


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Becky has been a full-time staff writer at What Hi-Fi? since March 2019. Prior to gaining her MA in Journalism in 2018, she freelanced as an arts critic alongside a 20-year career as a professional dancer and aerialist – any love of dance is of course tethered to a love of music. Becky has previously contributed to Stuff, FourFourTwo, This is Cabaret and The Stage. When not writing, she dances, spins in the air, drinks coffee, watches football or surfs in Cornwall with her other half – a football writer whose talent knows no bounds.