So far so good then, let's hope it's further good news soon so keep me posted with how you get on.
Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.
Well, 36 hours on and no word from JL, so I called them....
Seems they have 'decided' to refund my original purchase price, and that's it!
I explained that that leaves me without a TV, and therefore in a worse position, so after a few internal phone calls, I was offered a
Clearly, this is not going in the 'correct' direction, as the Samsung is not a patch on the GT30, and I don't even know what model the LG is, but rest assured its a budget Plasma!
I am therefore now awaiting a call from a Manager at JL, having explained that I do not think it is right that after 10 months of owenership they leave me high and dry
JL called back, tried to push the full refund route, but after some detailed conversation have agreed to change it for a 50GT50 with a 'nominal' amount of money coming from me, given that it is an 'upgrade' in screen size
Hoping it will be with me in the next week or so....
I'm inpressed that you managed to steer them away from the full refund route, which I suppose they would have been legal in sticking to.
I'd be curious about just how "nominal" the money difference that you have to pay between the old 46GT30 and the new 50GT50 turns out to be.
I'm glad that you were not persuaded by the Samsung TV, which would have been significantly worse than your old 46GT30. Or indeed by the nameless LG plasma TV, which would certainly have been very much worse than your 46GT30, especially regarding black level.
Personally i'm shocked with how you have been treated as John lewis have had glowing reports of great customer service but on this occasion it would seem they fell short so lots of kudos to you for fighting your corner, nice one! Retailers should not be allowed to get away with shoddy service and on this occasion your approach was fully justified, why should you be given a refund and left without a tv with no consultation from JL??
Both of the tvs that were offered would have represented a major step down in performance and features from the GT30 which was a derisory offer imo, what is the 'nominal' figure JL quoted you to get the GT50?? I'm still of the opinion that you should not be expected to part with any money to get the tv replaced but if the figure is low enough then i guess it's a fair compromise so how much are you being asked to pay?
I just hope that you receive the GT50 soon and that it gives you many years of happy viewing.
JL have agreed to 'upgrade' to the GT50 for £100, which I can't really complain at
I'll get 2 of the latest 3D Glasses to go with the GT50 via the Panasonic redemption webpage, and already have 2 pairs from the GT30, which I can keep. (I also have the box, stand, instructions and remote, none of which they would like back!)
I'm just awaiting JL calling me to finalise the details....
£100 is a very good price to go from the 46GT30 to the 50GT50, an upgrade in both screen size and technology, well done!
MrW wrote:(I also have the box, stand, instructions and remote, none of which they would like back!)
(I also have the box, stand, instructions and remote, none of which they would like back!)
You should be able to shift those 46GT30 items on AV Forums classified (but check their rules first) or, failing that, on ebay or Gumtree.
thats a pretty good deal.. i have a 42VT30 from last year thats going great.. if it did breakdown though.. there is no VT50 in 42" size so i'd be in a simillar position and would probably try and negotiate up to a 50VT50... but hopefully wont be a worry.. even if i secretly wish i had a 50" screen
Agreed, £100 seems fair to me i guess.
At least it sees an end to the matter and you get an upgrade in screen size and performance which for that amount of money does seem pretty good value. Bit strange that JL only wanted the actual screen to be returned as every tv i have had to return (which is many) it has been required that the tv is returned in the original box with ALL accessories and cables, instructions etc that came with the tv...sounds like you might be able to make some money on a well known auction site with these that may well offset the £100 outlay for the GT50 which is a real bonus eh!
Let's just hope that the GT50 arrives soon and that you are happy with it and fingers crossed you get no issues with it like you have had with the GT30.
unfortuntely the 30 series glasses use IR
and the new 50 series are blue tooth so your old ones will not work!
good deal overall though.
Thanks for the heads up on the Glasses
I have a friend with a 50GT30, I'm sure he needs some 3D Glasses!!
Now struggling to get JL to commit to a delivery date on the GT50... I had hoped it would be here this week, but seemingly not
TV arrived today.... Wow! Big improvement on the GT30
any suggestions on settings to 'run it in?'
Yep simple one this, do a quick THX calibration then knock back the contrast and brightness by at least 3 notches and don't display any static images or game huds etc during the run in to minimise any image retention, watch as much full screen content as possible but don't sacrifice movies as the black bars shouldn't have any effect on the tv during the run in period. Avoid any dynamic mode like the plague and run it in for at least 200 hours and most importantly enjoy the new tv, really hope you are happy with it for years to come.
By THX Calibration you mean find a DVD with the THX settings on, and run that?
MrW wrote:Thanks OldboyBy THX Calibration you mean find a DVD with the THX settings on, and run that?
Yes a dvd such as any of the Star Wars dvds which carry the THX optimiser on it, it's normally found within the setup or language menu on the dvds and a full list of titles that carry it can be found at THX.com.