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MrW's picture
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Panasonic TX-P46GT30 PDP Fail

So... 9 months old and a new PDP required.

I know there have been other 'issues' reported on here, namely 'green blob', but has anyone else had a panel replaced this quickly?

I'm a bit gutted really, as the TV had performed faultlessly until last week when I noticed that the right hand side (about a third of it) had seriously bad IR, coupled with a loss of colour

Fingers crossed that the repair company get it done quickly, as the 'loan' LCD 42" Sony wouldn't be out of place in the Science Museum, and the picture is absolutely awful!


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RE: Panasonic TX-P46GT30 PDP Fail

sorry to hear that,and hopefully you'll get your tv back asap.

had mine for 9mths also,but no problems to date,touch wood.

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RE: Panasonic TX-P46GT30 PDP Fail

noticed mine when I was tuned to channel 999 on Freesat... 

the screen is almost all black, but I could clearly see the EPG, and The Media Server graphics on the right hand side of the screen...

maybe worth a look at yours in a darkened room?

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RE: Panasonic TX-P46GT30 PDP Fail

believe me i have...... ROFL

read a few posts about gt30's developing faults,but i guess its just a small percentage of sets sold.

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RE: Panasonic TX-P46GT30 PDP Fail

Yep i had the panel on my 42GT30 replaced due to a strange loss of black in 3 distinct areas of the screen (looked like clouding but obviously that's impossible on a plasma) and after a 3 week wait the tv came back with exactly the same fault present, i started a thread about it called 'Help! GT30 has a strange clouding effect...what is it?'.

The tv was 10months old at this point and when the repair company came out to inspect it again i was told they could do nothing further to solve the issue which i found ridiculous, they offered to replace the panel yet again but didn't think this would solve the issue. After that i then had to fight my retailer (Richer Sounds) for a resolution.

What i will say is that even Richer Sounds themselves now admit they have had many issues with the GT30 with various faults, i received a letter from Mr Julian Richer (founder and chairman of Richers) that stated as much.

I hope your issue is repaired quickly and that the tv returns with no further issues.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Panasonic TX-P46GT30 PDP Fail

After putting aside all the neurosis I had after extensively researching the GT30 series before finally making my purchase (green blobs, fluctuating brightness levels amongst others), your's and Oldboy's experiences are bringing it all flooding back.

I really hope it's sorted speedily and satisfactorily for you, and I just pray I'm not writing a similar post sometime within the next 5 months! Good luck.

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RE: Panasonic TX-P46GT30 PDP Fail

Update

Received a call last week, Panasonic have no PDP's in stock (wonder why that is...??!!) and that they aren't expecting stock until late September 2012...

So, I will have been without my GT30 for over a month before a new PDP even arrives in the UK...

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RE: Panasonic TX-P46GT30 PDP Fail

Is the repair not up to your retailer though? Or is it that the retailers repair agent hasn't been able to source a panel for you and therefore it's been left to Panasonic to source the new panel?

Either way it's not good service is it, there seems to be a dearth of Panasonic GT50 tvs in the UK at this moment in time too...coincidence?

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Panasonic TX-P46GT30 PDP Fail

It was supplied by JL, their 'agent' is struggling to get Panasonic to supply a new PDP (seems there are none in the UK)

JL have said that if by Monday next week there is no news, they will discuss a 'replacement' with me...

Hmm... no 46" GT50, what to do gents?

Answers on a postcard please!

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RE: Panasonic TX-P46GT30 PDP Fail

Well John Lewis are normally very good with customer service so as there is no 46 inch version of the GT50 i would be aiming for a 50 inch GT50 if a new panel is not forthcoming by next monday. The only issue is the lack of stock of this tv in the UK at the moment which would mean having one on order and yet more waiting, there are alternatives out there such as the Sony KDL-46HX853 which i recently purchased but this is an LED tv and not plasma.

If plasma is what you want to stay with then i completely understand that as i wanted to replace my faulty GT30 with a GT50 but had a real issue getting one so i went off to demo as many tvs as i could and settled on the 46HX853. There are models such as the Samsung ES8000 and 7000 models to consider which are again LED but i found every one i tested had backlight issues so for me it would be either a 50GT50 or 46HX853 but i would suggest you try to demo for yourself to see what else may be out there that you would consider a good alternative.

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RE: Panasonic TX-P46GT30 PDP Fail

Thanks Oldboy

GT50 would be my preference, and JL have stock at the moment...

Biggest issue is the uplift in price to £1400 from £1100, not sure I should be out of pocket to replace 'like with like' (so to speak, given there is no 46 GT50) 

No other brand really does it for me, so I'd like to stick with Panasonic. I've even 'looked' at their LCD range, but can't help thinking I'm sacrificing picture quality over a Plasma

Guess I'll have to wait until Monday, and see what news this brings!

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RE: Panasonic TX-P46GT30 PDP Fail

It's just a shame that John Lewis don't seem to stock the Panasonic ST50 plasma series, otherwise the 50ST50 would have been ideal, on size, performance and price.

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RE: Panasonic TX-P46GT30 PDP Fail

MrW wrote:

Thanks Oldboy

GT50 would be my preference, and JL have stock at the moment...

Biggest issue is the uplift in price to £1400 from £1100, not sure I should be out of pocket to replace 'like with like' (so to speak, given there is no 46 GT50) 

No other brand really does it for me, so I'd like to stick with Panasonic. I've even 'looked' at their LCD range, but can't help thinking I'm sacrificing picture quality over a Plasma

Guess I'll have to wait until Monday, and see what news this brings!

Well for me there would seem to be a good point for negotiation here, as the GT series doesn't support a 46 inch screen this year then the 50 inch is the nearest to a like for like replacement. It's the nearest in screen size to your current 46GT30 as you should not be expected to go down a screen size to a 42 inch screen so i would be wanting the 50 inch as a straight replacement...there is no other alternative in this years range so you should not be out of pocket or be expected to make up the difference in price. It's not your fault that Panasonic decided to not make a 46 inch version this year is it so a 50 inch it is then with no additional cost to yourself.

That's what i would do as a like for like replacement simply is out of the question then a 50 inch is the only viable solution, i think a bit of friendly negotiation pointing out the lack of a 46 inch this year should serve you well as i can't really see any argument the retailer could make here. The only other thing that could happen is that they refuse that solution and refund you in full but from what i've heard John Lewis have excellent customer service so push for the 50 inch at no extra cost.

Considering the hassle you have had with even getting a panel replaced on the 46GT30 i think that's the least they could do really and if you don't ask you don't get Wink

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Panasonic TX-P46GT30 PDP Fail

ST50 isn't really a like for like, so I'll take your advice Oldboy and push the point if the 'inevitable' phone call comes on Monday!!

 

Will keep you posted!!

 

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RE: Panasonic TX-P46GT30 PDP Fail

Looking forward to hearing how you get on, hopefully you will get a 50 inch GT50 as a straight replacement on monday. Fingers crossed Smile

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Panasonic TX-P46GT30 PDP Fail

JL's customer service is as spot on as ever...

Just received a call from them, they are passing my 'case' over to the BER (beyond economical repair) team whom will be in touch to discuss a replacement for the GT30, as the repair agent still has no date for the replacement PDP

So, just awaiting the call to discuss the options

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