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BBC iPlayer has stopped working on several Samsung smart TVs

BBC iPlayer has stopped working on several Samsung smart TV models
(Image credit: Samsung)

A software issue has stopped the BBC's streaming service, BBC iPlayer, from running on many of Samsung's smart TVs.

Owners who see the message "In order to continue using BBC iPlayer, please ensure your TV has been updated with the latest software" are being advised to download a software update – which Samsung can help with.

The official statement from Samsung in regards to BBC iPlayer is as follows: "From December 9th, an important software update will need to take place on Samsung 2012 – 2015 Smart TV models in order to continue using BBC iPlayer application.

For customers who have enabled automatic updates on their Samsung Smart TVs, the software will be automatically updated on December 9th. However, customers who do not have automatic updates enabled will need to update their TVs manually from within the TV settings menu.

For any further information or support, please visit www.samsung.com/uk/support."

But, the patch will not work with some older Samsung models such as the UE32S9AU, (pictured), whose owners will have to wait until 2020 to get a separate fix and are set to be without the catch-up service over the Christmas period. 

Samsung's @SamsungHelpUK Twitter account has confirmed that the issue was caused by "security certificates" expiring on Sunday 9th December. These certificates verify whether the TV's software has permission to access iPlayer's library of content.

Samsung has listed 11 models (sold between 2013 and 2015) for which its advised update process will not work, adding, "We aim to provide an update for these models early in 2020".

Owners could of course resort to purchasing a media streamer to enjoy BBC iPlayer on affected TVs in the meantime. 

As reported by BBC News, this problem follows BBC's announcement a few weeks ago that some of Samsung's other products would permanently stop working with iPlayer from 6th December.

The broadcaster has listed the Samsung products, including models ranging from 2012 to 2018, on its site, explaining, "From Friday 6 December, BBC iPlayer is no longer available on some Samsung Blu-ray, DVD player and set-top box devices as they are unable to support the technical requirements needed to keep BBC iPlayer going".

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  • DougK
    My Panasonic plasma underwent the same fate earlier this year with an iPlayer update. Got to look at TV's as computers these days... updates eventually render Smart TV's dumb...

    Bought an Amazon Fire TV stick and it's a smart TV again.
    Reply
  • simonali
    I've only ever bought one Samsung TV. Never again. I expect mine'll be one of the affected ones as All4 packed up working on it ages ago. Samsung never bothered fixing that one and I can't see this being any different.
    Reply
  • Jo90
    I just connect my laptop to the TV with HDMI and I have iPlayer, My5, All4, ITV Hub and UK TV Play all working perfectly on my Samsung TV, which is probably 15 years or more old now and never been updated. I can also play DVD's and watch You tube.
    I haven't even bought a "Smart TV" why waste money?
    Reply
  • DougK
    Jo90 said:
    I just connect my laptop to the TV with HDMI and I have iPlayer, My5, All4, ITV Hub and UK TV Play all working perfectly on my Samsung TV, which is probably 15 years or more old now and never been updated. I can also play DVD's and watch You tube.
    I haven't even bought a "Smart TV" why waste money?
    That's a really good idea but my PC is old and doesn't have an HDMI out. You'd be hard pushed to find a decent TV these days that wasn't a smart version. Your priority is obviously the ownership of a decent computer more than a decent TV.
    Reply
  • Jo90
    I must admit the computer is more important to me than the TV. It should be possible to connect a DVI/ HDMI converter or possibly even VGA/HDMI converter, you will probably need USB speakers or other audio setup to get it all working. Cheaper than a new TV I would imagine.
    Reply