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Newer LG C1 TVs can't play 4K from Sky Q – but a fix is on the way

OLED TV: LG OLED48C1
(Image credit: LG/ Netflix, On My Block)

Can't seem to get 4K Sky Q programming on your recently bought LG C1 OLED TV? You're not alone, but the good news is that a fix is on the way.

Readers alerted What Hi-Fi? to the problem last week – something we were glad to be told about given that we've rated the LG C1 as a five-star TV at the 48-inch (LG OLED48C1) and 65-inch (LG OLED65C1) sizes.

Judging by the extensive thread on the Sky community forums, the issue seems to affect people who have bought an LG C1 TV in the last few weeks, i.e. September and October. It certainly isn't an issue for our review sample, which was manufactured much earlier in the year.

These recently manufactured models don't seem to have been shipped with support for the HDCP 2.2 copy protection standard, which Sky Q requires in order to deliver 4K. Instead, the TV falls back to the older HDCP 1.4 which is not sufficient for 4K to be enabled on the Sky Q Box.

The fear among customers was that the issue would require a hardware fix. However, LG has confirmed to What Hi-Fi? that an OTA update is all that's required in a statement that reads:

"This issue has been investigated and LG is preparing to release a software update in the coming weeks. Customers will receive a notification via their TV once the software update is available. For any further questions, please contact the LG Service Centre".

While the problem is doubtless frustrating for new LG C1 owners, it is at least good to see that nothing more complicated is required, and that LG has been typically fast to respond.

MORE:

Read the full LG OLED48C1 review

Tempting by a Bravia? Sony A80J vs LG C1: which 4K OLED TV should you buy?

Dan Sung

Dan is a staff writer at What Hi-Fi? and his job is with product reviews as well as news, feature and advice articles too. He works across both the hi-fi and AV parts of the site and magazine and has a particular interest in home cinema. Dan joined What Hi-Fi? in 2019 and has worked in tech journalism for over a decade, writing for Tech Digest, Pocket-lint, MSN Tech and Wareable as well as freelancing for T3, Metro and the Independent. Dan has a keen interest in playing and watching football. He has also written about it for the Observer and FourFourTwo and ghost authored John Toshack's autobiography, Toshack's Way.

  • bristollinnet
    HDCP 2.2 has been around since 2013. It is as close to a bog standard as you can get, which is pretty rare these days.

    It is a near unforgivable lapse from LG that their latest products either don't have it implemented or is demonstrably buggy. I was looking to treat myself to a shiny LG OLED this Christmas. I guess I'll wait.
    Reply
  • JSWolf
    bristollinnet said:
    HDCP 2.2 has been around since 2013. It is as close to a bog standard as you can get, which is pretty rare these days.

    It is a near unforgivable lapse from LG that their latest products either don't have it implemented or is demonstrably buggy. I was looking to treat myself to a shiny LG OLED this Christmas. I guess I'll wait.

    The problem is most likely some component was changed by the manufacturer and LG was unaware of this.

    I have a 65" LG OLED C1 and it works. Given that the problem effects Vs made in September 2021 onward, that's most likely the reason for the problem. LG has done a very good job of owning up to the problem.
    Reply
  • newapollo
    This bug is also affecting LG OLED65C1 users on Virgin Media's 360 box
    Reply
  • JohnnyUK
    I can confirm that G1 models are also affected.....I'm waiting for the release on the 17th November....
    Reply