LG has asked us to re-test the four-star flagship G6 OLED TV – here's why
Apparently, LG has fixed some of our issues…
“Four stars! For an LG OLED!?” That was the reaction from many people when we published our original LG G6 review just over a month ago.
As reviewers, we are always unbiased, but we do get why the star rating caused such a kerfuffle.
LG’s OLEDs have been among the best of the best for many years, as the number of What Hi-Fi? Awards they've won demonstrates. So we've all become accustomed to them being awesome, almost by default.
Seeing a four-star LG OLED, especially this year, when Sony isn’t expected to unveil a new flagship OLED and Panasonic is only set to launch one, more affordable OLED, isn't ideal for anyone in the market for a new OLED TV.
In fact, I’d go so far as to argue there’s never been a worse time for the G-series to stumble. Especially, when the issues we encountered around its slightly grey black level and over-aggressive peaks made it hard to recommend, over the now cheaper LG G5, let alone the Product of the Year-winning, Sony Bravia 8 II from last year.
As we said in our review: “LG seems to have dug its heels in on the idea that brighter (and more colourful) is better with the G6 [...] But this new focus brings fresh weaknesses, most notably to black depth and cinematic authenticity.
“The raw materials are clearly here and, with some more considered tuning, the G6 could be among the best in class. As it stands, though, this feels like one step forward and another step back for LG’s flagship OLED range.”
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No one likes being the bearer of bad news, but that was the reality, which is why we couldn't recommend it to anyone after an "as the director intended" TV experience.
And while we’re yet to test the Samsung S95H or Philips OLED911, based on our experience with previous sets, which have shown the engineers have a vivid flair when it comes to tuning, this LG fumble could leave a big hole in the market.
Thankfully, there is a silver lining.
Since our review was published, LG has been in touch, promising that the problems we encountered were due to issues with the software – issues that have supposedly been fixed in a newer version. So, understandably, LG wants us to test it out.
This is why, right now, we have a new LG G6 sitting in our test rooms, next to our reference LG G5 and Bravia 8 II, complete with the new software, ready for testing.
Next week, myself and TV and AV editor Tom Parsons will be doing a Groundhog Day (or a Palm Springs, if you prefer), re-testing the G6, to see if the new software does indeed fix the issues we found.
So watch this space. And if you’re thinking about buying a new flagship OLED, wait a little longer to see if LG’s flagship series can regain its five-star lustre.
We’ll be updating our review with our latest findings once we’ve finished running the new review unit through our rigorous comparative testing process. It's far from guaranteed that we will see any improvement but we're always willing to check and be sure.
If you have any questions ahead of us re-testing the G6, drop a comment on this page, and we’ll do our best to get you an answer.
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Alastair is What Hi-Fi?’s editor in chief. He has well over a decade’s experience as a journalist working in both B2C and B2B press. During this time he’s covered everything from the launch of the first Amazon Echo to government cyber security policy. Prior to joining What Hi-Fi? he served as Trusted Reviews’ editor-in-chief. Outside of tech, he has a Masters from King’s College London in Ethics and the Philosophy of Religion, is an enthusiastic, but untalented, guitar player and runs a webcomic in his spare time.
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