Bose QuietComfort Earbuds II review

What Hi-Fi? Awards 2022 winner. A new benchmark for noise-cancelling wireless earbuds? Tested at £280 / $299 / AU$429

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II
(Image: © Future)

What Hi-Fi? Verdict

Bose has revamped its flagship noise-cancelling earbuds in a big way and they’ve never sounded better

Pros

  • +

    Exceptional noise-cancelling

  • +

    Fantastic sense of refinement

  • +

    Beautifully balanced sound

  • +

    Excellent detail levels

Cons

  • -

    Battery life can be bettered

  • -

    Call quality is nothing special

  • -

    No Bluetooth multipoint

  • -

    No wireless charging

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Despite once dominating the noise-cancelling headphones market, Bose hasn’t quite had things all its own way in recent years. Rivals such as Apple, Sennheiser and Sony have all encroached onto turf that has historically been Bose’s stomping ground.

Also, noise-cancelling tech has trickled down to much more affordable price points and consumers are getting more for their money. This could make life quite difficult for Bose’s latest noise-cancelling earbuds.

The Bose QuietComfort Earbuds II claim to offer amazing never-before-experienced levels of active noise-cancelling (ANC), but they are also one of the most expensive pairs of wireless earbuds we’ve ever tested. There really isn’t going to be any room for error if they want to be considered among the best-in-class, so let’s see if they can deliver.

Price

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II

(Image credit: Bose)

The Bose QuietComfort Earbuds II are the company’s flagship wireless earbuds and they’ve got a price tag to match. They cost £280 / $299 / AU$429 when they launched in September 2022, whereas the originals launched at £249 / $280 / AU$399. This places them firmly at the premium end of the market but the price hike is hardly a surprise, especially given the current global economic situation. Their closest rivals include the Sony WF-1000XM4 which launched at £250 / $280 / AU$450 back in June 2021 and the more recent Sennheiser Momentum True Wireless 3, which can be yours for £219 / $250 / AU$400.

Design

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II

(Image credit: Future)

The Bose QuietComfort Earbuds II follow on from the hugely successful (and five-star) Bose QuietComfort Earbuds which launched back in 2020. And there’s been a big design shake-up for the new pair.

They’re around a third smaller than the original QC Earbuds. But we’re pleased to report comfort levels, in our eyes at least, haven't been affected. Our review team found them more comfortable than bulkier rivals such as the Sony WF-1000XM4.

The new ear tips are very soft, pliable and don’t burrow in like some rivals, while the new ‘stability bands’ (which replace the old rubber wings) provide plenty of grip without irritating over long listens. With the original QuietComfort Earbuds, the ear tips and wings were all one piece and took a little more manipulating to get into place.

Bose QuietComfort Earbuds II tech specs

Noise-cancelling headphones: Bose QuietComfort Earbuds II

(Image credit: Bose)

Bluetooth version 5.3

Codec support SBC, AAC

Noise-cancelling Yes

Battery life 6 hours (BT + ANC), 24 hours (including charging case)

Finishes Triple Black, Soapstone

Weight 6.2g (each)

Now they’ve been split in two so you can adjust them individually. You do only get three sizes of ear tips and three stability bands (both small, medium and large) as standard, which seems a little mean, but we still manage to get a great fit. Bose has done an excellent job of refining and updating the design into a more discreet package. Not sure if the fit is quite right? You can run an ear tip fit test from the Bose Music app which will let you know if your seals are compromised.

Not only are the new QuietComfort Earbuds smaller than the originals, the new design now incorporates more of a distinctive stem which also hosts touch controls. We found they take a bit of time to get used to, especially when it comes to swiping up and down to change the volume.

The first couple of goes, we just succeeded in tapping them to pause the music. However, refining our technique to include brushing the small ridge at the top of the stem seemed to make things more consistent. The usual combination of single, double and triple taps for basic controls is consistent enough, as is the tap and hold required for cycling through your shortcuts, whether they’re different noise-cancelling modes or the voice assistant on your smartphone.

At the time of writing, only the Triple Black finish (pictured) was available to buy, although there is a Soapstone variant due out before the end of the year.

Features

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II

(Image credit: Bose)

Every time the earbuds are taken out of their case and placed in your ear, you’ll hear a short sweeping tone. This isn’t just confirmation they’re powered up – it’s actually a test tone for Bose's CustomTune sound calibration tech. When the sound is made, a mic inside each earbud measures your ear canal’s acoustic response. The audio and ANC performance is then altered to suit and is also continuously tweaked in the background as the headphones monitor what’s happening around you.

Bose claims a battery life of up to six hours, with three extra charges coming courtesy of the charging case. It can fully juice the QC Earbuds II in one hour, with a 20-minute charge delivering around two hours of playtime. The case charges by USB but we’re slightly surprised to report that there’s no wireless charging such as is offered by close rivals and some cheaper models too. Elsewhere, the Bose earbuds offer Bluetooth 5.3 capability and an IPX4 rating for water and sweat resistance.

One feature missing that we’d have loved to see here is multipoint connectivity – this allows you to be connected to two Bluetooth sources simultaneously and can help to improve the overall user experience. It’s a feature we see more in over-ear designs, but it would be nice to see it make a regular appearance in wireless in-ear headphones, especially premium pairs. There’s also no support for high-quality wireless audio codecs such as LDAC or aptX HD.

The Bose Music app is definitely worth firing up, though, to get a guided tour of all the features of the QC Earbuds II. You’ll also need to head here to customise the touch controls and add any noise-cancelling presets that you want to be able to access on the fly. You can have four lined up at any one time and can customise their labels and the intensity of noise-cancelling, depending on what activity you’ll be doing.

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II

(Image credit: Future)

Bose doesn’t mince its words over the ANC prowess of the QuietComfort Earbuds II, claiming it’s “the world’s best noise cancellation from any headphone – banded or in-ear”. A bold claim, we think you’ll agree.

There are four microphones in each earbud – one on the inside and three on the outside. They “sense, measure and send unwanted noise to a proprietary electronic chip loaded with an exclusive algorithm”. The chip produces a signal to cancel out the noise in “less than a fraction of a millisecond”.

And our verdict? It’s good. Really good. And easily up there with the best we’ve ever heard from any premium wireless earbuds. We take them for a spin in a crowded pub and, whether it’s the loud conversations on the table next to us or background music being pumped out of ceiling speakers, the noise doesn’t even get a look in with the Bose. If you’re a frequent flier who doesn’t want to take big, bulky over-ears away with you but want excellent noise-cancelling, then the QC Earbuds II could be worth a space in your carry-on luggage.

The Bose's ‘Aware’ listening mode really impresses too. It’s automatically one of your shortcuts which can be accessed by pressing and holding one of the stems. The setting allows you to hear your music and surroundings simultaneously – think of it as a transparency mode that other noise-cancelling headphones also offer. For the QC Earbuds II, it includes what Bose calls its ActiveSense technology, which can automatically adjust the amount of ANC so your music isn’t drowned out by particularly loud noises.

And it’s fascinating to hear it in action. We try it out in the pub and it’s impressive how much control the earbuds can exert on outside noise while still allowing you to get the general essence of the track in your ears. It sounds much more natural and balanced than when you try to achieve similar results with lesser ANC earbuds.

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II

(Image credit: Future)

If you want to chat, Auto Transparency allows you to take out an earbud and hold a conversation. The ANC level of the other bud drops to its lowest level so things don’t sound unbalanced when you’re trying to speak. It’s not a deal-breaking feature but a neat touch nevertheless.

Call quality is fine for general day-to-day use, but we wouldn’t call the Bose best-in-class. During testing, our voice came through relatively clear in normal conditions, although we struggled to be heard over big gusts of wind. We found the Sony WF-1000XM4 did a slightly better job of quieting background noise when the outdoor levels of noise really picked up. If call quality is a major concern, then in our experience you’re going to get better audio from a pair of noise-cancelling over-ear headphones.

Sound

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II

(Image credit: Future)

We’d be disappointed if Bose had upped the price, its noise-cancelling and not upped its audio game. Thankfully, the good news continues. The earbuds ooze sophistication and refinement and deliver everything you’d expect from a pair of expensive wireless earbuds.

They’re wonderfully balanced and don’t impose their own character on the music. You can just slip them in, press play on your favourite tunes and let them get on with the job of playing music. Similar to the fit, you’re just not aware of their presence. No aspect of their performance sticks out – highs don’t sound brash or bright nor do low frequencies sound leaden-footed or laggy.

We start our testing with some classic noughties hip-hop in the shape of Eminem’s Stan. Even the opening seconds of rainfall in the background showcase the Bose’s excellent handling of subtle detail and texture. The rain sounds convincing and helps create the mood and platform for Eminem’s expressive (and slightly disturbing) vocals. It gels effortlessly with the crystal clear strings and the deep, dynamic bassline that prods and probes through to the track’s dramatic ending. The earbuds plot the song's deliberate, lagging rhythm with ease.

We switch to Beethoven’s Symphony No.5 In C Minor and the Bose earbuds deliver a spritely performance. The strings are painted with an impressive level of detail as they drive the track along. You feel you can almost touch the instruments, such is the Bose’s ability to bring textures and subtle nuances to life. There’s impressive speed and agility on display too, which, when combined with the earbuds’ dynamic abilities, just makes for a dramatic and captivating performance.

Verdict

Noise-cancelling wireless earbuds: Bose QuietComfort Earbuds II

(Image credit: Future)

Bose’s flagship wireless earbuds were never going to be cheap, but the question was whether they’d be competitive in an area of the market where rivals have never been more capable. The fact that the company has not only managed to implement a successful redesign, but also push the envelope for noise-cancelling and sound quality simultaneously is truly impressive. If funds allow, the Bose QuietComfort Earbuds II deserve to be heard.

SCORES

  • Sound 5
  • Features 4
  • Comfort 5

MORE:

See all the What Hi-Fi? Awards 2022 winners

Read our review of the Sony WF-1000XM4

Also consider the Sennheiser Momentum True Wireless 3

Best noise-canceling headphones: the best ANC headphones for every budget

What Hi-Fi?, founded in 1976, is the world's leading independent guide to buying and owning hi-fi and home entertainment products. Our comprehensive tests help you buy the very best for your money, with our advice sections giving you step-by-step information on how to get even more from your music and movies. Everything is tested by our dedicated team of in-house reviewers in our custom-built test rooms in London, Reading and Bath. Our coveted five-star rating and Awards are recognised all over the world as the ultimate seal of approval, so you can buy with absolute confidence.


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  • Mikejs
    Considering that many people use earbuds for convenience rather than serious listening, £279 is far too expensive for the majority of people, especially when you can spend that much on a really good pair of over the ear headphones which would equal or better the vast majority of earbuds on the market today. No aptX support is also inexcusable at the price, especially when you can get that and excellent audio quality from the likes of the Cambridge Audio Melomania 1+ for just £49.95. Bose products are for those people with more money than sense and always have been.
    Reply
  • Christofer
    @Mikejs

    You're missing the point of the product though. It was never meant to be the best hifi earbuds.
    What you get is great sound quality (wich many others also have) in a package with top of the line ANC which the earbuds you mentioned does not have.. However the absence of aptX is just bad.
    These earbuds are for people who wanna use the best ANC in their daily commute and possibly their workspace rather than sitting in their home listening to music. And for some customer segments price isn't an issue. This was never meant for the "majority of people". Just because something doesn't make sense for you doesn't mean it's stupid.

    I'm not a Bose user either but it seems quite clear that you just wanna bash on the brand rather than seeing who's the product is made for. 🤷‍♂️
    Reply
  • George from Belgium
    Add to that the world class Bose Customer Service. I have currently the Sony WF-1000MX4.
    They failed two times during warranty and I had to miss them for 6 weeks.

    Prior to that, I have used Bose QC-20i‘s for years. When I had a problem. I had to ship them to Bose and received a replacement pair within a week, including a new 2-year warranty. I gladly pay more.
    Reply