One of the extra features we've added to the new site is the option for you to write user reviews of the kit you own, and we'd love to get your feedback. You will need to be registered and logged in to do so. At the top of each review page you'll see a blue 'Write a review' link, click on this and you'll be takes to the user review page. Select the second blue review tab and a review form will automatically pop up for you to fill in.

When writing a review, please focus on the performance of the product and how well it meets your requirements and expectations. Keep the language you use straightforward and easy to understand. Once you've filled in the form, submit it and it will go into our moderation queue. As we are using an external company to moderate all user reviews for us, it may take up to 48 hours for your review to appear on the site. However, you will receive an email confirming your review has been submitted.

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Once the review is published, it will appear on the user reviews page with your scores. At the top of that page you'll see the average customer rating based on all the reviews submitted. One thing to note: if the product in question isn't yet in our database, you will not be able to submit a review. We are working hard with all manufacturers to get the database up to date as quickly as possible, but we do rely on them giving us the relevant information to do so.

More after the break

Approved User Reviewers

And the more reviews you submit, the greater your chances of becoming one of our Top Contributors, with a badge alongside your name. You will also have the chance to qualify for Approved User Reviewer status if we think your reviews are up to scratch.

Here are links to some user reviews already published on the site:

http://www.whathifi.com/sennheiser/mm-450/user-reviews

http://www.whathifi.com/samsung/ue40d5520/user-reviews

http://www.whathifi.com/marantz/m-cr610/user-reviews

 

Comments

El Hefe's picture

no review in forum?

Hi

Does this mean we are not to post review in the forum?

Andy Clough's picture

Reviews

You can still post reviews in the Forums if you want to, but the Forum threads are meant more for discussion and debate. For your review of a product to appear on the same page as the product itself, you will need to submit the review through the official review form via the 'Write a review' link.

relocated's picture

You can't be serious

"And the more reviews you submit, the greater your chances of becoming one of our Top Contributors, with a badge alongside your name".

Is there any further to fall?

I take it that the store of review products is now fully up to date?

relocated's picture

Are you permitted to display

Are you permitted to display people's location and gender from their Registration details?  It isn't displayed in the Forums and you don't appear to ask for authorisation within the 'User Review' form.

I'd hate for you to fall foul of data legislation.

Andy Clough's picture

User reviews

Before you can submit a user review you have to agree to the Terms & Conditions, by clicking on the tickbox at the bottom of the form. It's perfectly commonplace to display a user's location and gender on user reviews, as you can see for example on the reviews on the Marks & Spencer website (among others):

http://www.marksandspencer.com/sonoma-round-coffee-table/p/p22270630

We only display people's username (not their real one), and we certainly don't give their exact address or postcode, just the country, city or county they come from.

relocated's picture

Relevence

I'm pleased to hear that your terms and conditions of submission allow you, under data protection law, to publish the detail I asked about.  It was a 'heads-up', not a criticism.

Why you tell me things that I already know, defeats me as ever.  Making reference to M&S, what's that all about?  Would using M&S as a reference save your company from action by the regulators if you had breached data regulation?

Andy Clough's picture

User reviews

I used M&S as an example because they happen to use the same company to manage their user reviews as we do, so they too will have taken data protection into consideration when displaying location and gender, as we have.

ab.boutkan@gmail.com's picture

sony receiver STR-DH810

graet sound nice concept and a good machine that thrils y have only sony for myself its the best!

alex30's picture

Any restriction on user review length?

Hi Andy ,                                       

Because of it's length I decided to write a user review on notepad and then copy and paste it into the What Hi Fi form but it seemed that the form would not accept all of the review . I am just wondering if there is a restriction on length for reviews ?

If not then what do I do to preview all of my review before I submit it ?

Thanks, Alex.

Andy Clough's picture

User reviews

Yes, i think there is a limit on the number of words you can submit, although I have already seen some quite long ones being published! How long is your review? I'll check what the limit is and let you know.

alex30's picture

Review Length

Hi Andy, 

Thanks for the reply. My review is in the region of 3,200  words long. There was a lot of ground to cover. I am already in the process of shortening it but would appreciate a number to work to.

From a punter's point of view, not making it clear that there would be a limit on length was a bit of an oversight, perhaps you could think about correcting that.

Anyway I will await some guidence and then set to rewriting my review.

Regards Alex. 

Andy Clough's picture

User reviews

Alex, there is a limit of 10,000 characters (letters) so I'm guessing your review is more than that. Can you cut it back so it's less than 10,000 then it should upload OK.

alex30's picture

I have the knife out !

Hi Andy,

Thanks for that. I am in the process of trimming things back. I haven't counted but I probably had about 6,000 letters past the limit (allowing 5 letters to an average word) so there is some way to go to get it to size.

Regards Alex.