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Andrew Everard's picture
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RE: Faulty KDL55HX923

Southernsmoggy wrote:
Its a real shame pioneer didn't hang about in the TV market and progress to LED at least they seemed to "get it" when it came to building a premium panel.

If it had, the scale of losses in its TV division might have taken down the whole company. And anyway, the LCD TVs – and thus presumably any future LED models – were ousourced.

Anonymous
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RE: Faulty KDL55HX923

I received my Sony KDL-46HX923 Monday July 25, 2011.  The Sony KDL-46HX923 has a pronounced light and dark strip/crease/band/line/shadow running down the left hand side.  I rejected it as unsatifactory quality via an email to my dealer and Sony customer service due to the image issue shown below and discovering via Sony's own forum that other customers are seeing the same image problem on their Sony KDL-46HX923's.

The Sony KDL-46HX923 screen has a pronounced light and dark strip/crease/band/line/shadow running down the left hand side

I have raised this directly with Sony and my dealer.  Two people from Sony have contact me as well as my dealer.

Rebecca@Sony told me that the Sony KDL-46HX923 had been withdrawn from sale at the moment and the Sony's dealers briefed on the problem.

Lee@Sony wrote that he can get me a "better set" but then also wrote "[the pronounced light and dark strip] will not show up on all the models, just the ones with this type of glass front and then it should only be at a very minor level".

So I am currently waiting a replacement KDL-46HX923 from Sony whilst still worrying if "minor" means "visible" which would of course be unsatisfactory on any screen.

Anonymous
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RE: Faulty KDL55HX923

Richard Hampshire wrote:

So I am currently waiting a replacement KDL-46HX923 from Sony whilst still worrying if "minor" means "visible" which would of course be unsatisfactory on any screen.

 

this is the rub.....sony have never come forward and said they can produce these sets without this issue even at a minor level which kind of implies they are all going to have the issue to some degree. both my 55" sets did. so for me until they can change the production process and eliminate the problem i'm not sure i could ever be fully happy with my purchase so for now i got my money back. at £2800 for the 55" i had i felt it had to be right at that money and accepting a minor flaw or however they wish to sugar coat it just isn't on in my book. real shame as apart from this the PQ on the rest of the screen was excellent.

Clare Newsome's picture
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RE: Faulty KDL55HX923

OK, we have a fresh statement from Sony, which acknowledges there may be issues with 'un-uniform', b but that's "within specification."

"After a thorough investigation, our engineers have not detected any process or production issues for these TV products. These TV products have a special structure at the front of an LCD panel for achieving vivid picture by improving its optical characteristic.  The structural characteristic might provoke a slightly visible un-uniformity of the brightness around the outer periphery of the display. 

All shipped products have passed our internal quality test and such un-uniformity is within the specification.  We are already explaining this to the few customers that have contacted us.  If any customers have a question about these products then please contact our customer services on 0844 846 6555."

We've included this statement in our review, along with the continued advice that  - especially with the likelihood of variations in performance - prospective purchasers try before they buy. There are certainly sets out there that suffer little/no problems, but it appears others may be more seriously affected.

 

 

Group Marketing & PR Manager, Computers Unlimited.

Brands represented include Astell&Kern, Audioengine, B&O Play, Canton, Flexson for SONOS and SONOS

TWITTER: @ClareNewsome

Anonymous
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RE: Faulty KDL55HX923

thanks for the update clare!!!!

 

i LOVE it "un-uniform" funny that feature isn't mentioned in the list of other features the HX923 has...i must have missed that one Smile

 

so having sent two of these back already I guess at least we now know that production process won't change so we either get another set or keep getting sets sent to us and sent back until we get one that is less-un-uniform OR we just ensure we ask to view the set in the store first and I mean view the actual set you'd receive NOT the display model OR we just forget this whole thing and wait for the new LG flagship model and see if they have "uniform" picture which seems like a not unreasonable request when spending nearly £3000 on a TV ! Biggrin

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RE: Faulty KDL55HX923

Im very, very disappointed, thats the biggest pile of ballyhoo i've ever heard in my life!!,

 

a company as big as Sony using THAT for an excuse to get out of putting the issue right, surely the What Hi Fi team can see through that, its no wonder people will be hanging on for the new Nano from LG!, if only they could sort their motion problems out with it i'd go for that.

Anonymous
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RE: Faulty KDL55HX923

funny you mention the LG as I was just thinking I'm definitely going to audition it when released.

i've no experience of LG sets, do you know for a fact the new LG 980 has motion issues or is that just based on their previous offerings?

Clare Newsome's picture
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RE: Faulty KDL55HX923

andy_s wrote:

surely the What Hi Fi team can see through that,

We're still trying to work out how it can be part of a specification for something to be 'un-uniform'....

Needless to say that Sony's official confirmation of inconsistencies means that - despite our review sample being flawless - we can't wholeheartedly endorse this set/series.

 

Group Marketing & PR Manager, Computers Unlimited.

Brands represented include Astell&Kern, Audioengine, B&O Play, Canton, Flexson for SONOS and SONOS

TWITTER: @ClareNewsome

Anonymous
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RE: Faulty KDL55HX923

i suppose we have to give Sony some credit. We all know other so called flagship sets (samsung d8000/7000 and Panasonic VT's) also have pages of owner reported issues on the web with little or no response from the manufacturer so in a way its quite refreshing to see a brand come out and basically say "Here's our new flagship range, please part wth a lot of money in these austere times and yes the picture is un-uniform, what do you want for £3000? jam on it?"  :grin:

 

 

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RE: Faulty KDL55HX923

SouthernS,

 

i know of no motion problems with the new model only with the LX9900 that i had, it was a bit of a put off really as you could see the smearing on the faces of people badly, and not to mention the terrible backlight issue i had which is now sorted with the new ones i believe

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RE: Faulty KDL55HX923

Southernsmoggy wrote:

 yes the picture is un-uniform, what do you want for £3000? jam on it?"  :grin:

 

 

they could always mask it with black plastic tape so you cant see it!! Blum 3

Anonymous
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RE: Faulty KDL55HX923

Clare - Given the response from Sony - will What Hi Fi be amending the grade down to 4 stars?

Clare Newsome's picture
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RE: Faulty KDL55HX923

In discussion at the moment, alongside reviews of additional HX923 models. In the meantime, readers of the review can be left in no doubt as to the potential issues should they purchase. We've also included an update in the next issue of the magazine, on sale later this month.

Group Marketing & PR Manager, Computers Unlimited.

Brands represented include Astell&Kern, Audioengine, B&O Play, Canton, Flexson for SONOS and SONOS

TWITTER: @ClareNewsome

Anonymous
Anonymous's picture
RE: Faulty KDL55HX923

I personally don't think the 5* rating is justified now.

 

I've bought many products over the years mostly on the back of a what hifi 5* rating (yes I know I should make my own mind up...but it helps narrow down searching for "good products") so on that basis alone 4* is more like it especially at this price point.

 

i think the un-uniform statement from Sony is a reflection of Sony PR doing this -> :help:

 

can you imagine "What Car?" giving something like a new BMW a 5* rating if BMW came out and said "on some models the paint will be un-uniform down one or both sides but hey, you sit inside the car so won't see it and it'll still drive ok"

Anonymous
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RE: Faulty KDL55HX923

.....I would definitely LOVE to see the magazine do a feature with this title:

 

"Looking for a High End TV? Got £2500 or more to spend...is there anything out there actually worth it?"

 

the number of issues with ALL tv's in this price bracket is ridiculous I'm really starting to think the money i've got set aside for my next TV is better of being spent elsewhere and i may as well just go buy a mid-range model, then if it has minor issues i can probably live with them if i've only spent £1500 or less.

 

i'd love to see What Hifi group the so called high end TV's together and not just review them but also include for each a realistic review of owner feedback, return rates etc etc at the moment i'm now considering (after discounting the HX923 after two faulty sets, discounting the D8000 due to horrendous banding and clouding and discounting the VT30 due to the masses of owner reports talking about flicker and buzzing...)...the following...all of which are still to be released:

- LG 980

- Philips 9000 series

- Loewe Compose Individual (means pushing the boat out a bit more...)

 

is there anything else??? are any of these actually quality high end sets with excellent build and picture quality? the famous brands so far seem to be letting us down and thinking if the TV looks sexy (switched off) and has a feature list as long as your arm then that qualifies a high price regardless of can it do simple things like produce a consistent high quality 2D image.

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