John Lewis launches free two-year guarantee on all electricals

John Lewis has announced it's launching a free two-year guarantee for all electrical goods, in an effort to make "guarantees easier to understand for consumers".

The two-year guarantee will cover all electricals, including audio equipment and games consoles, and will run alongside the existing five-year guarantee already offered by John Lewis on all televisions.

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The minimum two-year guarantee is already in place on many goods both in stores and online, with all electricals set to be covered by October 10th 2013.

The guarantee is designed to cover "manufacturing defect causing breakdown" – in other words if the product is used as it should be but stops working. It doesn't cover damage caused by "accidents or misuse".

John Lewis says it will aim to get any broken product back working again, but will if necessary replace faulty products or discuss alternative products where necessary. For electricals, any replacement product would come with a fresh two-year guarantee.

The fine print also states "electrical accessory products will continue to be covered by manufacturer warranties only".

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John Lewis' famous "Never Knowingly Undersold" price promise continues, with the store promising customers that they "won't find better value for money anywhere else on the high street".

By comparison, Sevenoaks offers a minimum of twelve months on new equipment, while Richer Sounds offers its '5 Year Supercare' warranty, which costs £9.99 on all items under £100, or 10% of purchase price for goods over £100.

Would a free two-year guarantee make you more likely to shop in a certain store? Is two years long enough? Have you had a better experience from a local dealer? Let us know in the comments below.

by Joe Cox

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Joe Cox
Content Director

Joe is the Content Director for What Hi-Fi? and Future’s Product Testing, having previously been the Global Editor-in-Chief of What Hi-Fi?. He has worked on What Hi-Fi? across the print magazine and website for almost 20 years, writing news, reviews and features on everything from turntables to TVs, headphones to hi-fi separates. He has covered product launch events across the world, from Apple to Technics, Sony and Samsung; reported from CES, the Bristol Show, and Munich High End for many years; and written for sites such as the BBC, Stuff, and the Guardian. In his spare time, he enjoys expanding his vinyl collection and cycling (not at the same time).