Have your say & ask the experts!

Sony KDL-46W4500 after repairing

26 replies [Last post]
leeso
leeso's picture
Offline
Joined: 26 Jan 2010
Posts: 8

When i check the product information on my sony TV it says "KDL-40W4500/47XX". Is this correct? You can get to this menu from the clicking HOME on remote, then i think it was "basic settings" or smth. The panel is 46", not 40".

 

And here's the story of the TV: I bought it about a year ago, it came with a broken HDMI2-port. I had it repaired late last year before the warranty went out. The tv came back with a new motherboard, but the fixers had broken the panel and also the tv didn't respond to the remote in the first couple of minutes after start. Also the channels were switching 4 times faster, it took now tops 1sec to get a new channel on, while before it had taken about 3-4s.

Well, tv goes off again this time for almost a month, comes back with new panel and again new mobo. Remote still not working properly. I enable "fast start" and disable it again, ok remote fixed. But channel switching takes now a bit longer and there's a couple of channels that take about 3seconds again. I call the repair guys that what's going on, they say that the tv has the latest software and it should update itself. Well, i don't know what it updates by itself but it didn't fix the 4s channel switching before by updating itself, nor has it done it now. So i guess i got some broken mobo again or smth?

Andrew Everard
Andrew Everard's picture
Offline
Joined: 30 May 2007
Posts: 29040
Re: Sony KDL-46W4500 after repairing

If the first repair was done under warranty, but failed to fix the problem, I'd suggest you're still covered for further repairs under warranty. Or indeed, having given two opportunities to fix the problem, to now demand a replacement set.

Mind you, I would have rejected it from the off it I'd bought it new and it had a broken HDMI input.

__________________

Consulting Editor, What Hi-Fi? Sound and Vision/whathifi.com  Audio Editor, Gramophone

leeso
leeso's picture
Offline
Joined: 26 Jan 2010
Posts: 8
Re: Sony KDL-46W4500 after repairing
Andrew Everard:

If the first repair was done under warranty, but failed to fix the problem, I'd suggest you're still covered for further repairs under warranty. Or indeed, having given two opportunities to fix the problem, to now demand a replacement set.

Mind you, I would have rejected it from the off it I'd bought it new and it had a broken HDMI input.

Yeah I didn't demand it when i bought it and indeed regret it, I have learned it now tho Smile At the moment the TV is working fine but the only propblem is that channel switching is a bit slower than it was after the first fix. No idea what causes that. Also the product information screen shows 40W4500/47xx while the tv is 46w4500 not 40.

Andrew Everard
Andrew Everard's picture
Offline
Joined: 30 May 2007
Posts: 29040
Re: Sony KDL-46W4500 after repairing

Then given the TV may have the wrong components or firmware, I'd still demand a replacement...

__________________

Consulting Editor, What Hi-Fi? Sound and Vision/whathifi.com  Audio Editor, Gramophone

sonycentre
sonycentre's picture
Offline
Joined: 30 May 2009
Posts: 609
Re: Sony KDL-46W4500 after repairing

Hi leeso,try an over the air update.Leave your tv on standby tonight,on freeview channel 71(cbeebies) leave it overnight,and try again in the morning.Let us know how you get on.

__________________

Founder of Tech-Smart since 15-1-13

ukdavej
ukdavej's picture
Offline
Joined: 12 Oct 2009
Posts: 391
Re: Sony KDL-46W4500 after repairing
sonycentre:
Hi leeso,try an over the air update.Leave your tv on standby tonight,on freeview channel 71(cbeebies) leave it overnight,and try again in the morning.Let us know how you get on.


WOW I didn't know that. Please tell me it's a little tribe of Cbeebie Elves that come out of the ether and fix your TV Big Smile - damned clever those Japanese

Andrew Everard
Andrew Everard's picture
Offline
Joined: 30 May 2007
Posts: 29040
Re: Sony KDL-46W4500 after repairing


Sony's elite repair crew receive
their orders for the night

__________________

Consulting Editor, What Hi-Fi? Sound and Vision/whathifi.com  Audio Editor, Gramophone

matthewpiano
matthewpiano's picture
Offline
Joined: 23 Nov 2007
Posts: 6873
Re: Sony KDL-46W4500 after repairing

The point is that if the set has just come back from an authorised Sony repair agent, it should already have the latest firmware on it.

I'm off today so haven't got a suitable set in front of me to see whether its generic information that comes up on all sizes but I'll have a look tomorrow. On my own set it correctly says KDL32S2010/2020/2030 so I'm doubtful that is the answer.

(If you do try the over-air update thing, which I don't think is the answer, you need to make sure that you don't have updates turned off. Should be in the 'Technical Set-Up' menu. Personally, though, I'd be back to your retailer and/or the repair agent they use.)

__________________

Rega RP3/Elys 2, Roksan K2 CDS, Squeezebox Touch, Denon PMA720AE, Q Acoustics 2020i, Sennhesier HD595, Beyer-Dynamic DT770PRO, Chord Crimson/Chord Rumour 2

 

sonycentre
sonycentre's picture
Offline
Joined: 30 May 2009
Posts: 609
Re: Sony KDL-46W4500 after repairing

lol.i was only trying to help............sarcasam is the lowest form of wit...........and also the best form.just try it and see what happens,as you have nothing to lose.

__________________

Founder of Tech-Smart since 15-1-13

ukdavej
ukdavej's picture
Offline
Joined: 12 Oct 2009
Posts: 391
Re: Sony KDL-46W4500 after repairing
Andrew Everard:

Sony's elite repair crew receive
their orders for the night


I knew it, I knew it Cool


sonycentre:
lol.i was only trying to help............sarcasam is the lowest form of wit...........and also the best form.just try it and see what happens,as you have nothing to lose.


Not really sarcasm, just a whimsical fancy - you have to admit, it would be really cool. Brings a whole new dimension to 3D TV. I will take your advice though and like the shoemaker, will hide behind the curtains so as not to scare them away...


Nuts, just remembered, I have a Panasonic Embarrassed

leeso
leeso's picture
Offline
Joined: 26 Jan 2010
Posts: 8
Re: Sony KDL-46W4500 after repairing

Hi,

hmm what do you mean leave the TV on standby on freeview channel 71? Doesn't standby mean that the TV is turned off via the remote? I'm from finland, is there something special on channel 71? How long does it take approx to switch channels on your TVs? Yeah hope someone could give a confirmation also on the 40W4500/47xx text.

Thanks for the replies

sonycentre
sonycentre's picture
Offline
Joined: 30 May 2009
Posts: 609
Re: Sony KDL-46W4500 after repairing

Hi leeso,turn your tv off by using your remote,and not the standby button on the top of your tv.leave the tv in standby overnight(before you put your tv in standby go to channel 71,then put tv in standby.

__________________

Founder of Tech-Smart since 15-1-13

scene
scene's picture
Offline
Joined: 25 Sep 2008
Posts: 2830
Re: Sony KDL-46W4500 after repairing

So now we know why cbeebies isn't available overnight!

Iggle Piggle, La La, Nok Nok, et al. are beavering away working for Sony downloading patches to their TVs...

I assume those are Sony Tellies in the the TeleTubbies stomachs then... Wink

__________________

Hi Fi: Arcam A85, DV88 (CD only), Project Debut II, AE Compact-1. AV: Arcam AVR250, DV79, Sony BDP-S760, Monitor Audio Silver 8i, RS-LCR, RXFX, Sonos ZP90, Pioneer KRP500A. 2nd AV: Pioneer SX-SWR2, Dell Zino HD, KEF KHT2005.2 eggs, Sonos ZP90. That Cable HDMI, Chord Crimsons and Sonos ZPS5s everywhere & a spare Yamaha RXV-667!

matthewpiano
matthewpiano's picture
Offline
Joined: 23 Nov 2007
Posts: 6873
Re: Sony KDL-46W4500 after repairing

The product information should be accurate regarding the panel size. I would suggest questioning this with the repair agent or your retailer as something doesn't seem to be quite right. I've double checked this on several different sets in several different sizes throughout the store today.

__________________

Rega RP3/Elys 2, Roksan K2 CDS, Squeezebox Touch, Denon PMA720AE, Q Acoustics 2020i, Sennhesier HD595, Beyer-Dynamic DT770PRO, Chord Crimson/Chord Rumour 2

 

bigboss
bigboss's picture
Offline
Joined: 25 Mar 2009
Posts: 9351
Re: Sony KDL-46W4500 after repairing
ukdavej:

WOW I didn't know that. Please tell me it's a little tribe of Cbeebie Elves that come out of the ether and fix your TV Big Smile - damned clever those Japanese

Big Smile

I haven't laughed so much for ages!!

__________________

My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router

bigboss
bigboss's picture
Offline
Joined: 25 Mar 2009
Posts: 9351
Re: Sony KDL-46W4500 after repairing
scene:

So now we know why cbeebies isn't available overnight!

Iggle Piggle, La La, Nok Nok, et al. are beavering away working for Sony downloading patches to their TVs...

I assume those are Sony Tellies in the the TeleTubbies stomachs then... Wink

Big SmileBig Smile

It's turning out to be be one of the funniest thread I've read in recent time!!

__________________

My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router