Blu-ray not working - Cleaning Disc - EU Warranty 2 Years?

Yes, I picked up a blu-ray cleaning disc (which also had test screens etc) from John Lewis. Seemed to work on our Sony S570 which was starting to play up.

It's under warrenty.... get a new one       

It may not be the lens being dirty at all... would a 'dirty lens' play dvd's and not blu-ray ?... Get it replaced I'd say.

Well the lens cleaner hasnt worked, and after a phone call to Samsung, they arent keen on the supposed 2 year warranty for all electrical goods sold in the EU. They say that only applies to the retailer (who in this case is unfortunately Comet).

They asked if I had the proof of purchase (which I couldnt find at the time) and they might be able to make an exception - otherwise I need to contact the nearest service repair centre and pay for the repair.

I have now found the proof of purchase so I'll phone them back on Monday and see if they will make an 'exception',

If they are not interested, tell them yuio wont be buying Samsung again.

My mate had trouble with a LCD tv, an engineer said it was beyond repair but the internal counter said it was not over used for the period of use 2 years.

Samsung offered a replacement no quibble.

This is the only thing the EU has been good for.

AmigaNut

It's a tricky position legally. Samsung agreeing to repair is a favour in its part in some ways. Your contract lies with the retailer; Comet in this case. 

Turns out the player was bought in May 2010 - so is 2.5 years old and therefor out of warranty.

Even worse I took the machine to be repaired at local service centre, only to receive a call 5 days later saying they cant repair it as Samsung no longer make it and they cant locate a new drive assembly.

2.5years old and cant be repaired - £300 pound player down the tubes

Get a Panasonic / Sony which are more reliable. Samsung has always indicated that blu ray players is not its focus.

My first BD player was a Sony which I suppose had average use and that just managed to last 3 years before it gave up the ghost.

How much? 

Well the good news is, you'll be able to get a better replacement, for a lot less money.

Richer Sounds do excellent 5 year warrantys for 10% of the purchase price, so if you have one near you, I recommend you go and have a look at what they have to offer. http://www.richersounds.com/products/home-cinema/home-cinema-separates/blu-ray

This http://www.richersounds.com/product/blu-ray/toshiba/bdx1200/tosh-bdx1200 could be a stop gap purchase if you're looking for something reasonable, and very cheap, and it comes with the added bonus of being able to get the DARK KNIGHT TRILOGY on redemption from Toshiba. So works out almost free.

Just depends if there are any in stock in your local branch.

Thats a steal if you can get one.

The Sony amp is not 3D compatible so it had to have twin hdmi or analog outs (like the Sammy did).

Picked up a refurbished Panasonic BDT310 with its twin HDMI for £110 from the service centres shop (with 12month warranty). 

I've now got 8x3m Chord CrimsonPlus RCA cables to sell on ebay, so hopefully that will cover the cost of the replacement.

Good price. I'd been thinking about one myself in the past, and had noticed that they go for good money 2nd hand, probably because of the twin hdmi out.

Cheapest on Ebay is £145 including postage.