Adventures In AV: don’t make my mistake – turn automatic software updates off on your TV
My system is essentially broken, and it’s all down to a firmware update
In many ways, software updates are a blessing of modern technology.
They can add features, fix bugs and even improve the performance of a product that's weeks, months or even years old. At their best, they can breathe new life into a device that you've owned for ages.
But they can also go wrong.
It's why many TV owners, particularly those who've been stung by unwanted changes or problems after previous updates, have long promoted a 'turn off automatic updates' mantra.
I wish I had listened.
My philosophy has always been that software updates do far more good than harm, and that the frequency with which they create problems is overblown. Honestly, that's probably still the case. But now that I've been stung by a dodgy update myself, I'm feeling far less philosophical about the whole thing.
For the last few weeks, I've been experiencing audio dropouts from my Sony system. After hours of research and experimentation with different settings and cables, I've finally established that the blame lies with the most recent update to my Bravia 8 II OLED TV.
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The problem is frustratingly specific. When I'm watching something through an external source connected to the TV, such as my Apple TV 4K or Sky Stream puck, I can no longer use my external sound system without suffering audio dropouts.
The TV's internal apps work perfectly, but that has only reminded me how much higher the quality is from the Apple TV 4K than from Google TV.
Sony is aware of the issue, and my contacts assure me that a fix is in the works. There's no date for it yet, though, and it's already been almost two months since the problematic software was released.
That's a long time to have a significant part of an expensive home cinema system effectively out of action.
And this is where I've changed my mind about automatic updates.
I've now turned them off on my TV and several of my other devices. From now on, when one tells me that a software update is available, unless it's flagged as a critical security update, I'm going to wait a week or so before installing it.
I'll then search for the release number online, see whether other owners have reported problems, and only if all looks safe will I then download and apply it manually.
I'm not saying that software updates are bad. They're not. I've benefited from plenty of them over the years, and I'd still much rather have a TV that receives regular updates than one that's abandoned by its manufacturer.
But there's very little downside to waiting a few days before installing one. If an update is working perfectly for everyone else, I'll happily install it. If it turns out to be causing problems, I'll be very glad that I wasn't one of the first to find out.
So I'm now firmly in the 'turn automatic updates off' camp. Not because I'm suddenly convinced that every software update is a ticking time bomb, but because I've learned the hard way that there's no need to be an early adopter of firmware.
A few days of caution could save you weeks of frustration.
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Tom Parsons has been writing about TV, AV and hi-fi products (not to mention plenty of other 'gadgets' and even cars) for over 15 years. He began his career as What Hi-Fi?'s Staff Writer and is now the TV and AV Editor. In between, he worked as Reviews Editor and then Deputy Editor at Stuff, and over the years has had his work featured in publications such as T3, The Telegraph and Louder. He's also appeared on BBC News, BBC World Service, BBC Radio 4 and Sky Swipe. In his spare time Tom is a runner and gamer.
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