About 3 years ago I purchased the Philips 42PFL9664, a fantastic tv which as I recall was What HiFi tv of the year for 2009. Unfortunately my set was one of those blighted by the dirty watermark effect when there was horizontal panning across a single colour such as during a football match. I did learn to life with it however and I don't regret buying.
Now the bad news, just over 3 weeks ago the tv started showing horizontal lines across the picture. this was particularly noticeable when the screen had a light or white background. Time to make use of at 5 year warranty I thought.
The tv was picked up and returned for repair. After 3 weeks of hearing nothing finally today I'm told the tv was 'BER' beyond economical repair and my details had been passed onto some department who would be contacting me within 48 hours to offer me a like for like replacement. After hearing this the alarm bells started ringing.....................a like for like replacement........on a 3 year old LCD tv........................does that mean they can offer me cheap supermarket LCD which retails at £350?
All the guy on the phone would say is like for like replacement. My colleague at work says because I had a premium brand in the philips and a tv with ambilight then they will have to offer me another philips if they are going to offer a 'like for like' replacement. I hope he's right but I'm not convinced.
So I was wondering is there anyone else who's been through the 'BER' scenario and how id it work out?
Also If I can get another Philips is there a 42" from the current range which matches or better the PQ and sound of the 9664?
Appreciate the help.