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Anonymous
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Re: Pure Evoke 3 Major Problems
Andy Clough:

As for recovery - the process is pretty straightforward. It involves downloading a small file from the Evoke-3 support page, attaching your radio to a Windows powered computer via a USB lead and running the file.


Basically it's a small Winflash type program that will rewrite the radios operating system to the radio's EPROM - removing any corruption and starting the radio from afresh. It takes about 5 mins to complete.

The download can be found here: http://support.pure.com/files.php?id=30

Instructions for recovery can be found here: http://support.pure.com/kb_article.php?ref=5285-WVEM-0367


I've got exactly the same problem with my Evoke 3.  Woke up one morning about 2 weeks ago to a completely dead radio.  The set is just 3 years old - much as I loved it, £200 for 3 years use is not good value to my mind. 


I've tried the recovery suggestion above, but the links just take me to the software upgrade and instructions for Internet radio reset.  This is all looking extremely suspicious to me!

Anonymous
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Re: Pure Evoke 3 Major Problems

Has anyone else tried the operation which I found cured mine?  (its still going strong)

 In lack of other evidence, I suspect that a update has corrupted something, but the disconnection of the flexi and/or power for sometime allowed a line to reset

Anyone else any suggestions?

Anonymous
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Re: Pure Evoke 3 Major Problems

About a year ago I did have the 'upgrade failure' and was able to fix the problem with the re-flash but this time the unit is completely dead and the PC will not recognise that the Evoke is connected to the USB.  Following from your previous message (and the lackof support from PURE) I did take the back off to have a look, disconnected all the power and tried to re-seat all the board connectors - sadly this did not make a difference in my case so I guess the memory must have become corrupted


Just for the record I did get the '£ 90 for a reconditioned system' offer from PURE which I guess they can justify to themselves as appropriate but this is not what I call good customer service.  Anyway, if I was going to do this, I would buy one of the units offered at £80 on Amazon rather than paying PURE any more money.  In addition their reponse indicated that I should not be unhappy because the system was outside warranty.  But I have to say that my idea of a waranty period is that it protects the buyer from faulty manufature rather that it being an indication typical lifetime of the item!  If PURE look at the feedback on Amazon, for example, they will see that at the lower end of the scores, most people say that, as I do, they like the features of the product but the reliability is very poor.  I think PURE should be much more concerned than they appear to be about this as it will eventually filter through to the wider audience and start impacting their sales


Just for the record I have just bought a Roberts 83i so I will see if this is any better over the next few years.  However it worked out of the box, connected to my WiFi network with a single click (once I had set up the Mac address), is really fast at 'tuning' into internet radio and listen again and plays all my music on the network drive - It may be ugly but I like ugly!

Anonymous
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Re: Pure Evoke 3 Major Problems

Another Pure Evoke 3 locks out!


A couple of weeks ago I returned home after weekend away & reconnected my 3year old Evoke 3  radio to mains. Screen showed, 'waiting for upgrade' message.Radio keys all dead. I have never upgraded this radio or connected to computer.


Contact with Pure Support on phone was poor & I can't believe they don't have a proper repair set up for this product!


Eventually manage to access Pure support links & connect to downloads. After initial attempts & installation failure message, downloaded successfully at third attempt. Now working again O.K. Fingers crossed,as like most other posters I love this radio.


Now 4 swallows. 

Anonymous
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Re: Pure Evoke 3 Major Problems

I get the distinct impression that some digital signal has been sent out which trashes the 'older generation' of Evoke 3's.  My own radio died following almost identical symptoms to those described by others in this thread about a couple of weeks ago. Prior to that it seemed to be endlessly downloading EPGs then the screen showed some message about software upgrade - then it just died completely and will not come on.


Forgive me for being synical, but this looks like too much of a coincidence.

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Last seen: 3 weeks 16 hours ago
Joined: 02/06/2008 - 09:40
Posts: 16401
Re: Pure Evoke 3 Major Problems
mach99:I get the distinct impression that some digital signal has been sent out which trashes the 'older generation' of Evoke 3's.

Well mine must be the exception.

I bought it in October 2008 which makes it 'older' generation I think.

Not had any problems with it.

Latest version of software all ok. (Must have been done automatically via wifi. Didn't even see it happen.)

 

"We are currently awaiting the loading of our complement of small lemon-soaked paper napkins for your comfort, refreshment and hygiene during the journey."

Anonymous
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Re: Pure Evoke 3 Major Problems

Read your probs with interest, have Pure and have been v happy with it so far but will be keeping an eye on it.

Anonymous
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Re: Pure Evoke 3 Major Problems

Interesting these issues with the Evoke 3. I have an Evoke 2 which I haven't used in a while.  I must find out if it still works.  Evoke say that my old set is not compatible with DAB+ if it is ever launched and that nothing can be done about it.  I get the impression that my radio will just become a silent ornament if this does ever happen but that hasn't been made clear to me. 

 Evoke say that they cannot ensure that their products are "futureproof" which I can understand... that would be impossible... but to wash your hands of a product that for me is only a few years old makes me wonder about ever buying a Pure radio again... as good as they are!

chebby's picture
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Joined: 02/06/2008 - 09:40
Posts: 16401
Re: Pure Evoke 3 Major Problems
chris_t:Evoke say that my old set is not compatible with DAB+ if it is ever launched and that nothing can be done about it.  I get the impression that my radio will just become a silent ornament if this does ever happen but that hasn't been made clear to me. 

 Evoke say that they cannot ensure that their products are "futureproof" which I can understand... that would be impossible... but to wash your hands of a product that for me is only a few years old makes me wonder about ever buying a Pure radio again... as good as they are!

Steady on.

If you are talking about use in the UK, then your Pure Evoke will be fine for many years. FM switch-over to DAB is not even going to be until (at least) December 2015 and then I imagine it will be many more years after that until DAB+ is launched. (Sadly)

It also does not follow that DAB itself would be 'switched off' immediately (should DAB+ ever be introduced here). They would probably run in parallel for quite some time.

I would estimate that your DAB radio will not become obsolete (in the UK) for at least 15 years.


"We are currently awaiting the loading of our complement of small lemon-soaked paper napkins for your comfort, refreshment and hygiene during the journey."

Anonymous
Anonymous's picture
Re: Pure Evoke 3 Major Problems

Thanks Chebby you were able to tell me something that Pure didn't tell me.  I had realised that DAB+ might be some time away and I'm relieved to hear that my radio will work for a number of years to come. It's a pity that DAB reception and sound quality are not always as good as the BBC and Classic FM would have us believe though.

Anonymous
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Re: Pure Evoke 3 Major Problems

My unit, about 3 yrs old suddenly started turning on and not turning off. After a day of that it has now died completely and I'm suspecting that Pure support will not be too helpful.

 

Very disappointing for a "market leader" product

Anonymous
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Re: Pure Evoke 3 Major Problems

After searching the web came across this forum - and although disappointing to find no cure for this problem (and mine is the exact same problem as yours) at least I can stop thinking that I'm doing something wrong or trying to find a repairer - oh well it was good while it lasted

Anonymous
Anonymous's picture
Re: Pure Evoke 3 Major Problems

My radio has failed again.  It has worked fine since I 'fixed' it (see earlier posts) But last night was totally dead when I went to use it, same symptoms, if I remove power and reconnect, it briefly comes to life for around a second, thennothing

 

Has anyone else had a failure on Tuesday like this?  (It was a Tuesday last time too)

Anonymous
Anonymous's picture
Re: Pure Evoke 3 Major Problems

Update

 

This evening, I again stripped the radio down and I think that after disconnecting and then reconecting C6 (one of the connectors on the rear panel which connects to the front panel)  The radio burst into life again

 

Hope this may be of help to others

Anonymous
Anonymous's picture
Re: Pure Evoke 3 Major Problems

I tried the C6 connector but still no luck.


Surely there is a case against Pure here.  Think about it all our radio's were working fine until the update message appeared. Pure could be accused of corrupting them.


Does anyone know how the Pure update message gets to the radio in the first place? Once I know this then I might well seek legal advice.


Don't let the B******S get away with this.


 

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