I've just cancelled my multi-room option with Sky but still have an up to date subscription. When I did this I kept the 2nd box as my main receiver as it was the 2TB version and sky told me to change viewing cards between boxes - they've paired the card which was in the smaller box with the 2TB box so now my subscription is working properly for live TV and recording.
But all my old recorded programmes (on the 2TB box which I'm using) that were recorded prior to me changing the viewing cards don't play back - just get an error message saying "Unable to play this recording - for help go to www.sky.co./playerror".
The recordings still show in my planner and I can see the programme synopsis so they are definitely still on the hard drive - I've followed sky's link and rebuilt my planner and had them on the live chat a number of times where they've re-paired my card with the box. Every time they end up by saying it can take up to 4 hours to work but nothing they've done has worked
Surely I can't be the only person who has changed viewing cards between boxes before? I have tried using the old card in the 2TB box but it says there is no active subscription on this card (which I presume is correct as my multi-room has been cancelled)
Any help is much appreciated - thanks