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NHL
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RE: Rega have let me down again!

paul darwin wrote:

Hi Steve,

 

Sorry for the delay in replying I am in the USA and time differences got in the way.

Sincere apologies for the difficulties you are suffering with the Elicit R and the possibility of humming from the transformer.

I have contacted Cymbiosis by mail and have said that if the unit exhibits the same issues in their store then we will replace the unit without question, if the unit does not present the same problems then we and they will work with you to eradicate the problem in your system and room and ensure a completely satsisfactory conclusion.

 

If you could contact me directly by e mail when a solution is found I would be very grateful,

 

Paul Darwin

Rega Research

Hi Paul,

I've got the great Rega RP3 at home, no quality issues there.

Would a mains conditioner eradicate the issue?

Sending one amp after another back and forth cannot be the solution to these problems.

Regards

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RE: Rega have let me down again!

If you can take it some other place apart from your house plug in & try if you hear the hum, other wise the problem could be your mains.

 I got a cheap Marantz Av amp I use in another room now, its as quiet as can be, even when I turn the volume right to the end. I mean dark ink quiet.

So this can not be right.

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RE: Rega have let me down again!

my previous Elicit was fine - no hum - 

 

Black Gyro SE / SME IV / Primare I32  R32 / AT33 PTG II / ATC SCM11

 

 

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RE: Rega have let me down again!

Steve,

Electrocompaniet would be a great choice... sweet sweet SQ.

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RE: Rega have let me down again!

NHL may well be on the right track with his suggestion of a DC Blocking Filter IF it's the transformer that's humming. I never had any experience with these devices but have read several times that they can cure transformer hum. I'd also contact Rega to ask for their advice.

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RE: Rega have let me down again!

Macspur wrote:

Steve,

Electrocompaniet would be a great choice... sweet sweet SQ.

Mac

www.macsmusic.blogbubble.net

Its on my radar

 

Black Gyro SE / SME IV / Primare I32  R32 / AT33 PTG II / ATC SCM11

 

 

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RE: Rega have let me down again!

I'm pretty sure the transformer is the culprit, otherwise it looks like a very well built amp. 

Have you tried opening it up and screwing down the transformer tightly? Unplugged of course. 

They use a very light tightnig screw there. The bolt in my Roksan is equal to a thick weightlifting rod going throught the transformer, thought the borrom of the chasis terminating with heavy duty nuts both on top and bottom. Obviosly these big transformers carry some juice and can hum if not well taken care off.

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RE: Rega have let me down again!

Vladimir wrote:

Have you tried opening it up and screwing down the transformer tightly?

'Opening it up' voids the warranty. This thread has already attracted the attention of Paul Darwin (from Rega) who posted earlier. The dealer and Rega are going to work together to try and resolve the issue.

Whether you are right, or not, it's pointless at this stage to go doing any DIY fixes (and would be a bit silly to say as much on a thread that Rega have taken note of and may read again).

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RE: Rega have let me down again!

@chebby

 

Yes of course. He needs to ask for permission by the manufacturer/customer service. Many manufacturers will allow a normal screw tightening to avoid the uneccessary fuss of changing amps just for a loose screw. 

 

Paul, your screw is insufficient. 

 

There.  :grin:

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RE: Rega have let me down again!

Vladimir wrote:

@chebby

 

Yes of course. He needs to ask for permission by the manufacturer/customer service. Many manufacturers will allow a normal screw tightening to avoid the uneccessary fuss of changing amps just for a loose screw. 

 

Paul, your screw is insufficient. 

 

There.  :grin:

FFS, that's really silly advice. The item is under warranty. The manufacturer and the dealer have both taken the matter in hand. Why do you want to screw this up by suggesting something that voids the warranty?
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RE: Rega have let me down again!

I am eering towards another Elciit R without a hum - I love the presentation of the Elicit R - my head is a mess at the minute with trying to think of a replacement. i want to stick with the Elicit R

 

Black Gyro SE / SME IV / Primare I32  R32 / AT33 PTG II / ATC SCM11

 

 

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RE: Rega have let me down again!

I'm amazed that you appear to have not even had the courtesy to respond to the post from the guy from Rega Research.

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RE: Rega have let me down again!

Actually the picture shown is of the Elicit , not the Elicit R.

 I would deffinately take up Paul Darwins offer to help sort things out one way or another.  You cant get much better service than that.

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RE: Rega have let me down again!

Given how Rega are responding, I agree with those who are advising you to stick with them for a while. The alternatives could well be more costly.

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RE: Rega have let me down again!

Folkman wrote:

Actually the picture shown is of the Elicit , not the Elicit R.

 I would deffinately take up Paul Darwins offer to help sort things out one way or another.  You cant get much better service than that.

 

Kudos to Rega for taking care of their customers.

 

Here is a photo of the Rega Elicit R. Different screw in this one.  :grin:

 

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