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Macspur's picture
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RE: Hi Fi you REGRETTED buying!!!!!!!!!

mitch65 wrote:

Macspur wrote:

A Linn Intek

Oh what a horrible amp!

Sure was and that taught me a valuable lesson... always home demo before buying\!

Mac

Electrocompaniet EMC1UP, Accuphase E350, Harbeth SHL5 Siltech 25th anniversary 33i XLR, Auditorium 23 SC, HiFi Racks Podium Reference rack.

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

KEF IQ 3: bright, clinical, without musicality

Nad cd players 515, 525 BEE: faulty after 2-3 days of use

 

danrv's picture
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RE: Hi Fi you REGRETTED buying!!!!!!!!!

Monitor Audio RX1. Lesson learnt:  Don't listen to speakers set up in the middle of a demo room and then stick 'em in corners at home.

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

A lot of people seem dissapointed with the Arcam rDac - is it really that bad? I'm currently selling my Benchmark Dac1 in favour of the rDac due to its good reviews/wireless capability (PC and hifi now on opposite sides of the room and this option is far cheaper than running coax or optical around the room).

 

 

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

Cpt.Issues wrote:

A lot of people seem dissapointed with the Arcam rDac - is it really that bad? I'm currently selling my Benchmark Dac1 in favour of the rDac due to its good reviews/wireless capability (PC and hifi now on opposite sides of the room and this option is far cheaper than running coax or optical around the room).

 

 

well... mine is fine:-) 

Rotel RA-11 ! bought it without audition with high expectatios and it turned to be very unmusical performer. didn't like it from day one... it was probably faulty as was clipping as hell on some tunes. 

... and yes, cables ! spend more then 20% of the whole system on it and can't hear the glorious difference.

will go with actives next, but will also go and audition first.

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

This might shock many!

But the worst piece of Hi Fi that I've ever purchased would be Naim... Hard coming from me as I was a Naim fan for quite a while... But clearly that was the worst consumer experiece I have ever had from a product!

First with the Nait 5i-2, then the CD5i-2 as well...

Then the XS Series...

The Nait 5i Integrated amplifier had a very rare unusual problem of producing a crackle/buzz/static through the left speaker when the volume was increased by way of the remote control. The static was audible from the 9 O' Clock position and became unbearable from when it reached the 12 O' Clock position. Initially I thought it was the speaker after talking to my dealer who also thought it would be the speaker, however, a simple switch of loudspeaker cables from left to right revealed that it was the amplifier. I spoke to the dealer who clearly wasn't aware of the issue, nor was the distributor, and nor was Naim Audio in the UK. I confirmed this by talking to the Customer Service gentleman at Naim Audio himself, who himself was puzzled and mentioned he had never come across the issue before. The distributor then opened a new Nait and experimented the same thing, and realised that the problem existed with that piece as well. After a few days, I received an email from the dealer with an excerpt from who seemed to be an inner engineer at naim, who admitted that he knew about it and the problem existed in every Nait 5i manufactured! And also said that the problem affected a Nait XS as well and that it was the first time that a customer had complained of it, but it existed for god knows how long...! So as the email communication read at that time, it seemed that only he knew about it, and the other part of Naim had no idea whatsoever! I was honestly shocked at the way they seemed to work at naim! They were suposed to inform me when the problem was solved... I'm still to hear from them, I really wonder if the new integrateds still have the same problem!

The CD5i-2 had a skipping problem on random disks... and it just drove me insane! Because it was so intermittent, that I initially wasn't even sure whether it was the player! Then after a lot of elimination of disks, I knew it was the player... Told the dealer... the same thing all over again... "Haven't heard of it!". I gave it to my dealer, he also heard the skip, he sends it to the distributor, he checks it too... but doesn't hear it! I travelled to see the distributor, because he was in another city... he said he couldn't fault it and was going to send it back. At that point I had completely lost my cool! So I called up Naim, spoke to customer service again, and he said he would send down a PIC immediately... That was nice, but it took a whole lot of effort before it could be done!

Then (I have no idea why I was brave enough to purchase Naim again), went in for the XS series components...

they had these marks on them on the brushed metal finish... Told my dealer>Distributor>Naim... and I got a response which shocked me again... it literally said that they will not replace the products because even the new ones will not live up to the scrutiny and is too little to recognize it as a fault! I was really upset... But kept calm... A week later I was informed that Naim had cancelled an entire batch of 'FAULTY' facias... This was confirmed by the administrator on the Naim Forum... The problem was similar to the one I complained about, just 3 days before!

At that point, I really didn't know what to do... I then called up the highest authority at naim and told him what happened, and he assured that I would get a good replacement (I appreciate them for that)! Because of my dissatisfaction with the operations of my distributor and dealer, I asked for the replacement to be sent directly to my place, but it was refused... So in the end I just refused to take them and sold off my naim equipment! Even for the money I lost, I'm happy that I got rid of them!

Of course, there are a lot more intricacies to what happened (including a wee live cockroach in the box of my amplifier), but I was just so upset with the way naim operates internationally (in my opinion it completely loses its reputation for customer service outside the UK) that I just gave up! I have heard of and known several other incidents internationally, I'm almost certain that its because Naim's communication is just a complete breakdown outside the UK, in my opinion!

I could understand my dealer's frustration, because Naim kept all this a secret (as it seemed), and the communication among Naim and their representatives just seems to be appaling!

Im even ready to accept that this may have been one bad case out of several satisfied customers, but really the way these people deal with problems, every time, is shocking for me!

I wouldn't mind naim's arrognace if they delivered to me! But honestly this suggested anything but! Not because I'm the customer, but if it were my company, i would atleast offer a decent apology if not any part of a refund!

Worst experience ever!!!


 


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RE: Hi Fi you REGRETTED buying!!!!!!!!!

Whoops! Sorry I didn't realize the reply was so long! :O

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

hone_u2 wrote:

Whoops! Sorry I didn't realize the reply was so long! :O

A good rant should never be cut short.......and that was definitely not a good experience.

"We should no more let numbers define audio quality than we should let chemical analysis be the arbiter of fine wines."  Nelson Pass

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

A pair of TDL RTL3 'Special Edition' speakers.

Paid £150 for them, and they were terrible. 

Bass like a fish flapping about in a cardboard box, and no real treble presence to speak of. Still got the flipping things- I've tried getting rid but no joy...

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

CnoEvil wrote:

hone_u2 wrote:

Whoops! Sorry I didn't realize the reply was so long! :O

A good rant should never be cut short.......and that was definitely not a good experience.

haha True! I was thinking of starting a separate thread on this anyway... But I saw this and so I guess i replied.

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

NAIM

Is it really over-rated, over-priced?

 

Michell / Icon Audio / Kudos

 

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

Nad M55 universal disc player .

It only loaded discs  when it felt like it and would stop and throw the disc out at random , it constantly froze halfway through a film or piece of music and the DVDA and SACD performance was far worse that normal Cd .

It never worked properly from day one and was returned several times for repair and upgrades whilst under warranty, but after the warranty ran out it broke again so I put it back in the box and stuck it in the loft  where it will probably remain until it gets thrown into a skip .

It turns out that many other people have had similar troubles  with this machine that were never resolved .

It is the worst piece of equipment that I have ever purchased and was a complete waste of money.

It still makes me angry thinking about it . |(

 

 Electrocompaniet EMC 1 UP , Monarchy Audio DIP, Electrocompaniet ECD 1 dac , EC4.8 preamp , 2x AW180 monoblock power amps , PMC PB1i speakers . Thousands of Cd's .

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

stevebrock wrote:

NAIM

Is it really over-rated, over-priced?

 

umm....no not really.

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

mitch65 wrote:

stevebrock wrote:

NAIM

Is it really over-rated, over-priced?

 

umm....no not really.

I was having a moment!

 

Michell / Icon Audio / Kudos

 

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RE: Hi Fi you REGRETTED buying!!!!!!!!!

stevebrock wrote:

mitch65 wrote:

stevebrock wrote:

NAIM

Is it really over-rated, over-priced?

 

umm....no not really.

I was having a moment!

 

Me too! Smile

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