Just a quick heads up to all owners of Samsung's new 8000 sereis of TVs.
Here in Europe there has just been a major softare update for this series identified as 1010.3.
Unfortunately it introduces a few new unwanted features such as random power cycling where the TV suddenly switches off & on again for no reason, remote control lockup where all commands are ignored causing you to power cycle the set (presuming it doesn't beat you to it!!) and general sluggishness when using the menus particularly the SmartHub area :wall: .
In saying that I wouldn't change the model for anything - the picture when calibrated is the best I've ever seen.
To be fair, Samsung support here in Norway have been first class, they have a WebChat function where you can interact with a level one technician in real time who actually asked permission to phone me to find out more about the problem.
The set passed the diagnostic run (hold down the "return" key on the remote for 15 secs and follow the instructions) but is still misbehaving.
A quick scan of the various Samsung user forums out there confirms that 1010.3 is indeed causing problems and the general advice seems to be to avoid it like a tax bill (hi Jimmy!) until it gets fixed.
I'd hate anyone to fall into the update trap and brick their TV just before the Olympics begin, hence this post.
Samsung are sending a guy to look at my set tomorrow so I'll keep you posted.