My faulty 'within spec' Panasonic 50GT50
As a few of you will know I've not had much luck with my share of panasonic 50GT50's. After a long period of time trying to get my issues resolved by way of repairs, replacements and a full refund I have finally given up all effort in trying to rectify the matter and will put the issue down to experience.
My first GT50 suffered from image retention and excessive line bleed, after two repair efforts the panel was finally replaced, but with a new feature! My new feature was seven vertical lines on the right hand side of screen, all for my viewing pleasure after being told by my local approved panasonic repairer that these were 'within specification of the tv' I contacted my retailer and panasonic. After a long period panasonic finally agreed to replace it in good will, nothing to do with the fact I had seven lines then
my new tv arrived
i turned it on one night to watch some football, oh dear lord what on earth are all those lines and those two inch thick colour distortion bars
i contact the retailer (within 8 days) to advise my issue and agree to wait for a month or two to let it run in and see if the issue goes on its own, mistake number 1
i phone back and advise that problem has not gone away and that there are two inch thick white lines down the centre of my panel, they advise will need to book for warranty call, I advise not happy, I wll wait and see if I can live with it after the issues of my last repair, mistake number 2
i wait and then book for repair, local approved repairer passes info to panasonic, panasonic advise again 'lines within spec of the tv' oh there is a pattern here, anything wrong with the picture is within spec, right..........
Local repairer wants to charge me for return of tv, do what.
phone panasonic , they do a 'panel update' and tv returned 'free'
issue still remains, contact retailer and ask for full refund due to previous issues and aggro caused by the tv, no reply
raise issue with credit card firm under section 75 consumer credit act
retailer replies and collects tv
retailer has tv for three weeks to carry out testing. Guess what lines are 'within spec' or are screen burn, no they aren't
credit card firm say its down to me to prove now
contacted local engineer, great guy offered help and advice, said that he thought it will be a struggle as the within specification stance could cover a lot even if he deemed it faulty
contact legal helpline for advise, all next avenues are at a cost to me with no guarantee of getting a result. I need to prove the tv is faulty but it could still be deemed within spec.
outcome is I have a tv I can't watch football on as the picture drives me crazy, no matter what the settings or the lighting in the room are. Sometimes it affects normal programs as well. retailer refuses refund or exchange, panasonic refuse repair under warranty (not worth the paper it's written on). I'm not even sure I want a repair or exchange as what's to say its going to be better or worse than what I have and I have to fight all over again.
1. Don't buy panasonic ever again, shocking that they deem a clear fault 'within specification'
2. Buy from a trusted retailer. I'll never shop for big items at a small independant store again, no wonder so many are going broke with great customer service like I received
3. Never leave a fault going, report straight away
4. Never try and be kind and offer to see how it goes, insist it be looked at there and then
5. Don't really on a manufactures warranty, it's not worth anything unless a component physically fails
rant over, I'm through with this, and as I have said will never ever buy a panasonic product again, I feel there customer service and quality control stinks and they have given me the impression that they couldn't care less about you once they have your money and you have their goods,that's how I feel anyway
This is obviously my opinion I'm sure many of you have had no problem with then or problems with other manufactures. Fact is panasonic went from being top of my list to not even being on the list.