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Last seen: 9 hours 1 min ago
Joined: 04/09/2013 - 14:19
Posts: 51603
Great Service from Monitor Audio

My subwoofer recently went dead and after checking found that the internal fuses were blowing,  I contacted James from Monitor Audio who confirmed that the Electronics Board needed replacing. Unfortunately my warrenty was out of date by 4 days which is usually the case but James was happy to honour the warrenty and sent me a replacement unit just 3 days later totally free of charge, within ten minutes I'd replaced the unit and now have my subwoofer back to full glory, fantastic after care from a top company. Laughing

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Last seen: 2 days 11 hours ago
Joined: 15/02/2009 - 19:25
Posts: 3039
RE: Great Service from Monitor Audio

Good to read about good experiences like that.  We are all so used to "computer says no" gormless call centre people, that dealing with a normal human is a delight.  Good for MA!

Michell Tecnodec/Rega/Grado record player, Marantz SA14s1 SE SACD player, Primare I32 amplifier, Hitachi FT-5500 mark I and II tuners, Nakamichi ZX-7 cassette, SBTouch streamer, Chromecast audio, ATC SCM40 spkrs.

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