12 posts / 0 new
Last post
Hawkwind16's picture
Offline
Last seen: 3 weeks 3 days ago
Joined: 22/05/2016 - 12:49
Posts: 76
Virgin TV - Terrible Service

Anyone else had a bad experience with the Branson crew ?

I've had TV and internet for a year now. Despite several requests I've still had no contract documentation by post or email, and very little communication.

I did manage to log onto their website about a month ago to check my account though, to find they have unilaterally decided to put up charges by about 5%. 

The TV Box supplied is slow cheap and clunky, with less channels than Freesat (I went for the basic package) and getting slower ! 

I was thinking of changing to Sky /BT or a Freesat box but last week i saw theyw ere offering the new TV 6 Box for free. After three phonecalls with waiting periods of over 10 minutes to operators with very bad English i ordered a new box, and a channel upgrade to get more channels. I waited in all day on Wednesday for a delivery that never came, and i still haven't got my chanel upgrade yet !

What a saga !

Virgin really have terrible service

System 1 - Roksan Caspian M2 amp & cd, Marantz SA8005(dac), Focal Aria 905 standmounts

System 2 - Marantz cd 52ii cd, Roksan Oxygene Amp, JPW ML 510 standmounts

jjbomber's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 22/12/2006 - 00:42
Posts: 3314
Not him.

Hawkwind16 wrote:

Anyone else had a bad experience with the Branson crew ?

 

 

Virgin really have terrible service

7

Nothing to do with Branson. He only had the mobile phone company and they just use the name Virgin for marketing. It's american owned.

''If you see someone without a smile, give them one of yours''.

Samd's picture
Offline
Last seen: 17 hours 35 min ago
Joined: 06/03/2013 - 10:10
Posts: 386
jjbomber wrote:

jjbomber wrote:

Hawkwind16 wrote:

Anyone else had a bad experience with the Branson crew ?

Virgin really have terrible service

7

Nothing to do with Branson. He only had the mobile phone company and they just use the name Virgin for marketing. It's american owned.

True but Virgin Media is a British company and even though a subsidary of an American company, that company has its HQ in UK also so we really can't blame the Yanks for the poor service!

Anthem MRX520/Cambridge CXN/Oppo 203/Q Acoustics Concept 40;Concept Centre;3010s/BK XXLS400

Hawkwind16's picture
Offline
Last seen: 3 weeks 3 days ago
Joined: 22/05/2016 - 12:49
Posts: 76
Minor technical point I

Minor technical point I suppose

System 1 - Roksan Caspian M2 amp & cd, Marantz SA8005(dac), Focal Aria 905 standmounts

System 2 - Marantz cd 52ii cd, Roksan Oxygene Amp, JPW ML 510 standmounts

Hawkwind16's picture
Offline
Last seen: 3 weeks 3 days ago
Joined: 22/05/2016 - 12:49
Posts: 76
Nearly 4 weeks on and Virgin

Nearly 4 weeks on and Virgin have still not made my requested channel upgrade, despite 2 phone calls and 2 emails sadangry

System 1 - Roksan Caspian M2 amp & cd, Marantz SA8005(dac), Focal Aria 905 standmounts

System 2 - Marantz cd 52ii cd, Roksan Oxygene Amp, JPW ML 510 standmounts

Alantiggger's picture
Offline
Last seen: 1 week 1 day ago
Joined: 14/10/2007 - 17:35
Posts: 1974
VIRGIN MEDIA ?

I find them to be great tbh.

No matter the issue, they fix them.

No idea as to WHY some don't like ?

Alantiggger

Native_bon's picture
Offline
Last seen: 1 day 8 hours ago
Joined: 26/11/2008 - 10:58
Posts: 2362
You will be surprised how

You will be surprised how these companies change from good to nightmare service within months. Happen to me with Vodaphone. Never again.

My experience with Virgin has been fine so far but this was just over 10 months ago. Funny enough I just ordered the V6 box online last week as I qualified for free upgrade, was easy and straight forward.

Just hoping the OP was just unlucky if not I could be in for a real hard time ahead.

 OPPO 105EU, UHD Player: Sony X800 DAC: Chord 2Qute. Arcam AVR450, IPL Acoustics S2TLk speakers. Center speaker B&W HTM61. Synology Nas. Tellurium Q Black II speaker cables. Sony KD-65XE9305. Alienware area 51 R2 Gtx 980 x2.

Transmitter Down's picture
Offline
Last seen: 2 weeks 1 day ago
Joined: 07/05/2017 - 12:19
Posts: 63
https://www.telegraph.co.uk

https://www.telegraph.co.uk/bills-and-utilities/broadband/virgin-media-make-customer-services-listen-complaint/

insider9's picture
Online
Last seen: 16 hours 58 min ago
Joined: 20/09/2016 - 12:22
Posts: 4347
Virgin media is not the worst

Virgin media is not the worst although dreadful. Virgin Mobile customer services is a joke.

Unfortunately, you're best bet is to write a complaint letter first and consider legal action.

I've had many issues with Virgin Mobile and just when I though Virgin Media were a tad better issues started with them. I can wait to cancel both.

Hawkwind16's picture
Offline
Last seen: 3 weeks 3 days ago
Joined: 22/05/2016 - 12:49
Posts: 76
..... still waiting for my

..... still waiting for my channel upgrade !

They've obviously forgotten about me, but I don't understand why they also ignore phonecalls and emails.

I think i'll stop paying the monthly charge and see if that gets their attention, or more likely just close the account.

System 1 - Roksan Caspian M2 amp & cd, Marantz SA8005(dac), Focal Aria 905 standmounts

System 2 - Marantz cd 52ii cd, Roksan Oxygene Amp, JPW ML 510 standmounts

CnoEvil's picture
Offline
Last seen: 9 hours 45 min ago
Joined: 21/08/2009 - 18:01
Posts: 18169
Hawkwind16 wrote:

Hawkwind16 wrote:

..... still waiting for my channel upgrade !

They've obviously forgotten about me, but I don't understand why they also ignore phonecalls and emails.

I think i'll stop paying the monthly charge and see if that gets their attention, or more likely just close the account.

Be careful how you do this, or it could effect your credit rating.

Maybe see Citizens' Advice of get legal advice. At the very least, document your efforts/history in an email to their customer service to explain your actions. Also be as public about your experience as possible on Social Media and maybe copy in your email to someone in charge.

 

"We should no more let numbers define audio quality than we should let chemical analysis be the arbiter of fine wines."  Nelson Pass

Alantiggger's picture
Offline
Last seen: 1 week 1 day ago
Joined: 14/10/2007 - 17:35
Posts: 1974
Virgin ?

For me they have mostly always been SUPERB, might be depending upon as to where one lives, no idea, anyway Yes Virgin Media have been GREAT. (for where I live )

All in all, Virgin Media should DO something BETTER for phones...... everything to do with phones, become THE LEADER !

TV and Broadband are very good but phones, OH MY, needs addressing tbh .... JUST NOT GOOD ENOUGH tbh. 

 

Alantiggger

Log in to post comments