I wonder whether anyone else on here has had similar problems to myself with their charges from Sky?
I had been with Virgin Media for a number of years, on their all-singing/all-dancing VIP package. The cost of this had kept creeping up and up over the years and it was just short of £120 pm by the end. We felt that we were paying a lot of money for a lot of stuff we didn't need (eg: Sky movies, 100 mbps broadband ), and on a shopping trip to Manchester Trafford Centre we spoke to a Sky representative at a stand they had set up. The bottom line is that I agreed a package tailored to our needs of an initial £70 pm for 6 months and then £80 pm for the following 18 months. OK we didn't get movies, but my wife and I haven't watched one Sky movie all year, and the Sky broadband is just 15-20 mbps but that is perfectly acceptable for our purposes. However we were saving nearly £50 per month by switching, so great we thought.
Now a few weeks later, trying to get Sky to charge us £70 pm is proving a proper pain in the backside. Emails and telephone calls have gone back and forwards, and I have sent them scanned copies of the agreement that we came to at the beginning.
What a faff it is proving to be, why is nothing like this simple? One Sky agent on the telephone admitted that they have lots of examples of where these Sky reps on the street are offering deals that Sky accounts seem unwilling to honour. If it wasn't for the fact that I SHOULD be saving nearly £50 pm I'd be inclined to tell Sky to shove it and go back to Virgin.