Our $1500 Arcam DV79 DVD/CD Player gives disk error messages all the time after only 5-years of use. To add insult to injury, the Arcam parts department said they have no new transport assemblies and no new laser assemblies either. Planned obsolescence! Poor tech support!
The transport and laser assemblies cripple DVD/CD players more often then anything else. Why would they not be available 5-8 years after purchase when the parts usually break down? What poor organization!
We paid way too much to be given such cheap customer service. We give Arcam 1-star for good audio quality but we'll never buy Arcam again.
It unfortunately seams this is not an isolated case. I visited my Arcam dealer the other day only to discover it was an ex-Arcam dealer due to reliability issues.
Arcam really needs to sort this out ASAP, the last thing we need right now is the loss of another marque.
mjpav: What was the more expensive replacement, I'm desperate to know so I can add it to my lotto list?
Hi KevH - It is a shame especially since they're British...but if there products don't work?
I purchased an Anthem D2v - still loving it and think Arcam did me a favour!!
Spooky my old Arcam dealer is now an Anthem dealer! Go figure !
Please note I have had my AV888 for a few months now and it has performed superbly, with a very small amount of "niggles" which are not dissimilar to other AV products I have owned in the past...
I seem to be able to passthrough 24fps as long as the correct settings are chosen in the menus and have become acustom to switching on some sources in a certain way, ie Blu Ray always on first, to enable a trouble free experience.
When you put the performance and raw ability into the mix I can honestly say I could not have asked for any more... I must be one of the "lucky ones"... but would urge any one considering this processor a demo if at all possible.
Hi Clinton333 The current video board doesn't allow passthrough..the new 3D board does (out now) The current video board works with 24fps but not 23.976fps which the majority of blu-rays are mastered in Thanks mjpav
Before you buy just be aware that you may or may not be lucky with the Arcam :-
After 5 replacements Arcam began to blame the other components in my system even though the faults that had appeared in the 2011 unit were now different to the 2009/2010 units I had owned previously?
Initially I put up with the problems because of the sound but when I replaced for a different manufacturer - imagine my suprise that it both worked and sounded better? (albeit a more expensive replacement)
Also as standard the Arcam won't support 1080p 23.98 - you'll have to buy the 3D pass through board to fix?
Apart from this and the pops/splutters mentioned in the review also Expect frequent lockups (sometimes for hours even after powercycling), volume level changes on the same digital sources, possible random channel hissing, OSD flickering on/off on volume changes when OSD is set to off and many more little niggles that may or may not annoy.
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