Satellite boxes lose HD channels after BBC upgrades signal
UPDATE:
We have had an official statement from Sky on the issue.
"We are unaware of any specific concerns about any of the HD channels on Sky. However, if customers do experience problems, they can always check their signal levels to ensure the strength is good and then reboot their set-top box if required."
Sky tracks and automatically updates any channel changes, which is why the company says there shouldn't be an issue.
Nevertheless any problems should be solved by a reboot. If this still doesn't work, customers are advised to call Sky.
Published 06.06.11:
The BBC has made a change to the way it broadcasts BBC HD and BBC One HD – and left some people unable to view the channels.
An upgrade to the transponder that sends satellite TV broadcasts has seen many Freesat users reporting a loss of pictures.
Furthermore, older satellite boxes may be completely unable to receive HD channels if they're incapable of receiving a DVB-S2 signal.
The BBC recommends turning your box off and on and, if necessary, performing a retune or reinstallation of your channels.
Despite this many viewers are reporting their boxes are still without BBC HD and BBC One HD after following these steps.
The change should only affect customers with Freesat tuners, whether in digital TV boxes or televisions, including products from the likes of Humax and Panasonic.
However users on the whathifi.com Forums are reporting problems with Virgin Media HD and Sky+ HD boxes.
There is further information on the change on the BBC blog while you can head to the Freesat website for help retuning your box.
Let us know in the comments section below or on our Forums if you have been experiencing any problems.
Comments
This is truly unbelievable arrogance or incompetence on behalf of the Beeb. They could easily have put a message out on the bottom of the Red Button screen to warn people of these changes but chose not to bother. After 2 days of no picture I started to look into what the problem might be and quickly found the reason on the Freesat website. What if I didn't have net access? I would probably still be wondering.
The real problem of course is that with such a major change they needed to change the channel No's for TV's and boxes to automatically recognise the new format but chose not to. To get my own Panasonic TV up and running again I had to do a factory reset and start picture calibration all over again. Thanks Beeb!
Having sifted through various websites I came upon helpforum.sky.com who were on the case and had a solution.
I tried it and low and behold I am back with HD BBC.
Thanks guys,
Is this the reason I have lost both BBC HD channels on Sky.
I have one of the first Sky HD+ sold.
Is this compatable with the change?
To the internet!
ps your clock/date is wrong