Apple apologises for failure of its MobileMe service
Apple has apologised for problems with its new MobileMe service, launched at the same time as the new iPhone 3G. The service connects Apple devices to email, contacts and online storage.
In a recent blog, Apple said it had fixed "more than 70 bugs", but admitted that 10 per cent of emails might have been lost for good.
MobileMe is Apple's answer to "cloud computing", in which information is stored on a remote server and updated via any device that is connected to the cloud.
However, some customers of the new service found that they were unable to send or receive emails, and others had issues synching up their devices.
Apple says it had a serious problem with one of its mail servers which blocked some members' access to their MobileMe accounts.
Comments
Failure's alright (we all goof), but radio silence can be miscontrued as arrogance - there was barely a whisper from Apple during the entire first week of problems. Not good. I can't see what harm it would have done to transmit a 'stick with us... we'll fix this...'.