BT Faceplate problem
hi there, can anyone help please?
We had a problem with broadband dropping of regularly, so I rang BT and they suggested taking the faceplate off to reveal another socket to plug the cable into. This seems to have cured the problem. But this has left a hole in the socket because the face has been removed.
so I decided to get anew master socket, but the problem is I only have 4 wires not 6 and the existing one is only connected using the white and orange.
i followed the wiring instruction for the master socket but it didn't work so I put the old one back on.
I would just get a new faceplate and leave the wiring but I am not sure what to buy?