Thanks for all your help Oldboy, i have now been told the SC board needs changing, spoke to Richer Sounds about how unhappy i am with all the faults on my tv, but don't no what else i can do, i will however write to Mr Julian Richer to voice my opinion's, and if my tv is not back by early next week i may ask you for Mr John Clayton's email address.
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You are more than welcome beater, i know just how frustrated you must be by now.
If it was me i would complain now and fire off an email to Mr Clayton beacuse i'm of the opinion that a repair that drags on into a month in length is simply unacceptable and i know from experience that Richers customer support team can be hit or miss with regards to how helpful they are.
Just let me know if you require the email address and i will post it for you, no problem, just hope it doesn't come to that and that you get some good news soon.
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If it's not to much trouble Oldboy, i will have Mr Clayton's email address, as it can't make things any worse.
No trouble at all beater, here it is: firstname.lastname@example.org
My advice is to be firm but fair in how you word the email and try not to rant (not easy i know), you should get a quick response as i had a reply the next day so fingers crossed this gets the wheels turning quicker than they have up to now
Let me know how you get on and i wish you all the best, don't let them get away with poor customer service, they have a good reputation to uphold so get stuck in and still fire off a letter to Julian Richer as the more people that see you are unhappy the better in my experience.
Thanks for the email address Oldboy, but got a call today from Richer Sounds who have now told me, due to the cost of the repair and the time i've waited they will do a like for like exchange, they will ring me on monday to discuss my options.
Cautiously i would say that's good news beater but exactly what they define as a like for like is what you need to know, a 50GT50 seems what they should be offering you in my eyes. But then again you might want to go for something different this time round, get an idea of what you would like before they call you on monday is my advice and use the price you paid for the GT30 as a guide.
Let me know what you end up going for and what Richers offer you as a replacement, hope it all works out for you on monday and i look forward to hearing how you get on
Thanks Oldboy, i have been looking, Richer Sounds don't sell the GT50 and to be honest they don't have much else i would have, maybe only the Sony KDL-55hx853.
Did Richer Sounds call as promised yesterday beater? If they did what was the outcome??
Similar issues when my 46GT30 went away for 'repair' - i.e. no spare parts available, and in this instance John Lewis did the decent thing and offered me a 'deal' to 'upgrade' to the 50GT50
I haven't looked back to be honest, the GT50 is an amazing TV, and even to my eye shows a significant improvement over the GT30
The Sony 853 is a good bet, but if you're hankering after another Plasma, take your money and get down to John Lewis, I believe the price of the GT50 has just been reduced by £100, and there are 2 free pairs of 3d Glasses (albeit they are battery operated) via redemption
Yes thanks Oldboy, i now have the LG55LM760T, only put it up last night, nice looking tv but it looks like it's going back, on dark pictures it has white lights all round the screen, i am not happy, also the move from plasma to LED takes some getting used to. Thanks MrW, i would have gone for the GT50 but Richer Sounds don't sell it, and they only offered me a replacement tv from them.
Does the ST50 lack something you want in the GT50?
Only curious, that's all.
Edit: ...."and they only offered me a replacement tv from them"
Do you mean they only offered you an LG replacement?
Putting out fire with gasoline
That's good news that Richers called you as promised and that you got another tv but that sounds like the dreaded backlight bleed/clouding to me...a known issue with LED tvs but some tvs don't seem to suffer such as my 46HX853 although it is visible on the menus but on a calibrated picture when watching tv or movies there is absolutely no sign of it with uniform deep blacks across the screen.
I hate to say it but you should have got a Sony HX853 in whatever screen size you could from Richers, what is your next move then? Will you just exchange the LG55LM760T for another or get something else? I really hope you get a tv you are happy with soon no matter what you decide to do.
The guys at Richer Sounds told me they would have the LG over the SONY, as to were i go now i'm not sure, i will ring them today.
I just thought the ST50 was a step back from the GT50 Sizzers.
On this occasion the guys at Richers were talking complete and utter rubbish, personally i've never bought a tv simply because the place i bought it from said it was the bees knees as i like to do my own research and narrow down the choice of sets from reviews and tests of the models available before i walk into a shop to consider a purchase. It's a big enough minefield out there as it is without getting distracted by a salesmans opinion however well intentioned it may be, i would never have chosen the LG over the Sony as my parents have had nothing but problems with the backlight on their LG LED tv since they bought it.
As for the ST50 i think you should seriously consider it...ok it doesn't have some of the extra bells and whistles of the GT50 and isn't a 3D tv but from all i have read it does seem like a really good tv that's sensibly priced for a large screen tv, it still has a really good panel fitted to the tv and it's alot of tv real estate for the money. It might not look as stylish as the GT and VT50 models but performance wise it's gathered impressive reviews and if anything seems the best value per pound plasma you can buy this year, the features that you lose are more than made up for in the screen size you get for the amount of money you pay. I was tempted myself but as i do alot of gaming i went the LED route in the end after having issues when gaming with my last 2 Panny plasmas, if i wasn't a gamer i would have bought one though for sure.
I hope you have a constructive conversation with Richers today and as ever keep us updated with your progress.
Called Richer Sounds customer service today, and i am taking back my LG tomorrow and picking up a Panasonic 50vt50, thanks again for all your advice Oldboy, i just hope this will be an end to all my tv problems.
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