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BIGBERNARDBRESSLAW's picture
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RE: Samsung 55F8000 possible fault?

If it is a known fault, I'd want Samsung to either calibrate my tv, or pay for it to be calibrated. 

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

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RE: Samsung 55F8000 possible fault?

Oldboy wrote:

Further update:

Things have happened remarkably quickly with this and I have to say that the speed of this service has been amazing so top marks to Samsung!

So the authorised service centre have called and after describing the issue it's a known fault with this range but the bad news is it requires a new panel to solve it  :cry:

The good news is that Samsung authorise the repair company to carry out the install of the new panel at my property so the repair agent has ordered the panel which will arrive on Thursday so the repair will be done on Friday and take about half an hour. They will confirm on Thursday evening that the panel has arrived and call on Friday too with a one hour time slot for the repair so I'm not waiting in all day. How refreshing is this guys, this is what I call good customer service so all other manufacturers should take note as this has been faultless so far.

The bad news is that my THX professional calibration will now be wiped and I presume need doing again, this is a problem as I really can't afford another £225 for it to be recalibrated. I will contact Jules and see what he says, hopefully we can come to some arrangement but I'm not very hopeful in all honesty. Gutted that the calibration will be useless but considering the response from Samsung to my issue I can't really grumble too much I suppose but it all means extra expense that I can't afford right now.

 

Sorry to hear that Oldboy.  I would push for a full refund it don't sound on to me.  One year and you need a new panel!  This is the problem with calibration TVs are so dodgy!

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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RE: Samsung 55F8000 possible fault?

BIGBERNARDBRESSLAW wrote:

If it is a known fault, I'd want Samsung to either calibrate my tv, or pay for it to be calibrated. 

I'm pretty sure their terms and conditions clearly state they won't cover anything more than repair itself.
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RE: Samsung 55F8000 possible fault?

Glad to see it looks like it's being dealt with swiftly and efficiently. 

I think once it's all sorted I'd sending a cheeky email or letter to the head of customer relations and cheekily ask for a reimbursement of your calibration cost seeing as it's a known fault and not just random. 

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RE: Samsung 55F8000 possible fault?

I would disagree with gel here. Samsung have been brilliant in sorting the issue out. If it's a known issue, they should have a reliable fix.

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RE: Samsung 55F8000 possible fault?

Although I wouldn't hold my breath

dont ask though, don't get Smile

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RE: Samsung 55F8000 possible fault?

Agree with big boss here

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RE: Samsung 55F8000 possible fault?

I've just read the small print in the T&C's and bigboss is correct, the cost of the repair is all that Samsung will cover in the first year but as rocket says...if you don't ask you don't get so I will send them a cheeky email after it's been repaired and see what happens.

The repair agent did say that it's a known fault on a very small number of sets and that they had a few to repair but not many so it's just my bad luck rearing it's ugly head again I guess.

To be fair I knew the risk associated with having a calibration carried out at the time it was done so worst case scenario is that I just input the settings from my current calibration and get it recalibrated when funds allow but I will contact Jules soon to find out what he can advise.

At least the response from Samsung has been impressively quick and efficient and that I won't be without my TV during the world cup, so refreshing for a manufacturer to react so well to an issue and certainly leaves a lasting positive impression.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

What's the latest oldboy. Have they been or do you at least have a time window?

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RE: Samsung 55F8000 possible fault?

I'm literally watching it being done now rocket.

It's like the worlds biggest jigsaw puzzle but it's nearly done so the moment of truth approaches...

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

:pray:

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RE: Samsung 55F8000 possible fault?

Here we go...finally about to test it out so fingers crossed it's okay now, will report back shortly with how it's performing.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

Oldboy wrote:

Here we go...finally about to test it out so fingers crossed it's okay now, will report back shortly with how it's performing.

 

How's it going?   :?

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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RE: Samsung 55F8000 possible fault?

Sorry gel extensive testing last night hence the late reply.

It's great news the new panel is excellent and performs better than the last one so I'm very happy indeed!

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

gel's picture
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RE: Samsung 55F8000 possible fault?

Oldboy wrote:

Sorry gel extensive testing last night hence the late reply.

It's great news the new panel is excellent and performs better than the last one so I'm very happy indeed!

 

Great news! :cheers:

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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