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Oldboy's picture
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Samsung 55F8000 possible fault?
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Hello all,

I'm asking for your thoughts and wisdom yet again I'm afraid.

A few nights ago I went to watch my copy of the excellent remastered Fargo blu-ray and to my horror as soon as the film started I spotted a horrible light green tinge affecting the centre portion of the screen with the left and right side looking more natural albeit with a very slight red tinge which wasn't as noticeable as the centre portion. At first I thought it was the disc so I changed to another snow heavy disc (The Empire Strikes Back) and it was still present.

Over the last few days I've noticed it during everyday viewing through my TiVo box too so it's not a blu-ray issue, it is most noticeable during white, grey and light blue colours and very noticeable with any content from any source when the picture displays any of the those colours across the screen. For example snow heavy scenes such as in Fargo, shots of blue skies etc.

What's going on here? Bearing in mind the screen was professionally calibrated I'm of the opinion that it can't be a settings issue so I'm concerned I may have some sort of fault with the screen, can anyone offer an opinion as to what might be wrong please? Thankfully I purchased from John Lewis so I'm under warranty but before I contact them I though I might ask you lovely people for an opinion so any help would be much appreciated, thank you.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

Sounds like a fault to me Oldboy.

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RE: Samsung 55F8000 possible fault?

Your not having the best of luck with TV's oldboy! :cry:

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RE: Samsung 55F8000 possible fault?

Oh well back on the phone to John Lewis it is then...this is all far too familiar for my liking! Just under a year of trouble free viewing and this happens, will keep you posted with what happens, just in time for the world cup too :cry:

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

Hope after all this it's not your eyes oldboy Wink

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RE: Samsung 55F8000 possible fault?

theflyingwasp wrote:

Hope after all this it's not your eyes oldboy Wink

Sadly in this case I don't think it is.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

Swap it for the LG OLED TV Oldboy.   Smile

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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RE: Samsung 55F8000 possible fault?

So I called John Lewis and after creating a case etc I have been given a number for Samsung to call to book a repair, the guy on the phone was very helpful and was of the opinion it sounded like the panel was starting to fail...bit of an assumption as he is just an advisor from John Lewis technical support and not an engineer.

Anyway I will call the number I was given and go through the motions with Samsung, as it's within the first year of purchase I have to deal with them as it's the protocal set out by John lewis. If I get no joy then I can go back to John Lewis so let the games commence!

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

gel wrote:

Swap it for the LG OLED TV Oldboy.   Smile

Don't think that's going to be a realistic option this year gel...the old bank balance won't allow it :cry:

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

Oldboy wrote:

So I called John Lewis and after creating a case etc I have been given a number for Samsung to call to book a repair, the guy on the phone was very helpful and was of the opinion it sounded like the panel was starting to fail...bit of an assumption as he is just an advisor from John Lewis technical support and not an engineer.

Anyway I will call the number I was given and go through the motions with Samsung, as it's within the first year of purchase I have to deal with them as it's the protocal set out by John lewis. If I get no joy then I can go back to John Lewis so let the games commence!

 

I'd ask for a new TV.   Smile

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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RE: Samsung 55F8000 possible fault?

If they say it's the panel gel then I will do exactly that. Either way I'm not going through a scenario where they take the TV away for 4-6 weeks then it comes back with the same issue. Been there done that. I will want an agreed time period before I even consider letting the TV leave my house and I want it in writing, when you spend £2,500 on a TV that's they very least they can do if it develops a fault in my humble opinion. 

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Samsung 55F8000 possible fault?

They are within their rights to offer a repair first, even if it means panel change.

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RE: Samsung 55F8000 possible fault?

If the tv is sent away will you get courtesy tv oldboy, (while your tv is being repaired).

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RE: Samsung 55F8000 possible fault?

I can understand the frustration of sending the TV away just before the world cup & Wimbledon. Didn't you have a similar problem just before Olympic games?

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RE: Samsung 55F8000 possible fault?

I was hoping to get a new 4K tv next year, was thinking of samsung but with all these negative reviews i may stick with panasonic, i've never had any problems with them and i find them reliable...   :?

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RE: Samsung 55F8000 possible fault?

simonlewis wrote:

I was hoping to get a new 4K tv next year, was thinking of samsung but with all these negative reviews i may stick with panasonic, i've never had any problems with them and i find them reliable...   :?

 

4K Panasonic or plasma?

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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