Richer Sounds after sales TV service, i've had a bad experience so far
If you haven't looked at my thread titled "Help! GT30 has a strange clouding effect....what is it?" then please take a few mins to skim through it to have a look at my continued issue with a clouding effect on my 42GT30 tv and the problems i am having with Richer Sounds and the repair agent Visual FX in getting a resolution.
The tv has had a new screen but i still have the exact same issue i had before it went away and the repair company are now reticent to take it away again as they are of the opinion that all they could do is fit a new screen again which is unlikely to solve the issue as the replacement hasn't solved it. I had an engineer out yesterday who spoke to the person who carried out the repair and they are of the opinion that the new screen should have solved the issue but it hasn't.
I'm now left in limbo with conflicting advice coming from Richer Sounds as they await the engineers report from his visit yesterday and despite being told to expect a call from them today i instead received a call about the engineers visit? As detailed in the other thread i am left frustrated, annoyed, angry and upset that i'm no closer to any sort of resolution and i get the feeling i'm going to be in for a legal battle in order to resolve the issue.
I'm prepared to do that and have taken legal advice from Citizens Advice consumer service regarding my rights but it begs the question is this good enough for a retailer with such a good reputation for after sales service and customer satisfaction?? Richer Sounds have a very dissatisfied customer in me right now, for sure
Has anyone had any dealings with Richer Sounds and faulty tvs?
Any comments or advice would be gratefully received.