Problem with my Pioneer Kuro
Since few days, I'm occasionally getting a cluster of blue dots in the middle of the screen against a white background like snow, or green against a yellowish background.
I first noticed it while watching the "Frozen Planet" on BBC HD, then again while watching "Up" on blu-ray, then again yesterday watching "South Park" on Comedy Central HD.
Check the photo below:
I emailed Sevenoaks Sheffield last night. I got a response early this morning, giving me the contact details of Pioneer service. They offered to act as the "middle man" to deal with Pioneer to sort the problem, but advised that I speak to them directly (obviously, as only I can decide the best date & time for the engineer to visit).
I then called Pioneer service today, & while on the phone, I emailed the picture to him. He first asked me if I had the warranty number in hand (as I have a 5 year manufacturer's warranty). I was at work, so didn't have it. He reassured me to not worry; & that he would find my details in their records. I should expect a call from the engineer soon.
I'm massively impressed by the experience. Even though Sevenoaks had nothing to do with it, they still offered to help. Try getting this level of service from Comet or Currys. I'm also impressed by the support I got from Pioneer so far.
Obviously, I will prefer that the TV is repaired, as there's no suitable replacement in the market today, in my opinion. I updated Sevenoaks of the outcome so far, & also expressed my concerns.
This is the reply I got:
"Thanks for keeping me in the loop.
I think they have provisions to fix these screens still so fingers crossed (incidentally the Pioneer is still class leading despite being discontinued)
Keep in touch with your progress please"