If anyone has any whether TC Hayes posted that remark. I have just opened a letter from them which reads the same.
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Indeed Gel. Mmmmmm hat to do!?
Dont know what to say to be honest, it is pretty disgusting behaviour on their part! Hopefully that will be their one and only post, and they have done one now. Let's hope that is the last you hear from them.
Have you bought your new TV yet? Make sure you buy from John Lewis.
Yes mate bought a sony kdl 47w805a. Brilliant for gaming 6ms lag apparently
wont be buying anything from them then
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Frankly I find that disgusting and appauling behaviour from a retailer and you are a better man than myself as I simply wouldn't let them get away with that. I'm shocked that was a genuine post from the company and it makes a complete mockery of their claims of excellent customer service.
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If this is genuine, it's profoundly inept management. Not that this comes as a surprise. I've seen plenty of examples in my time.
I can only think of two possibilities here.
1. The post is a genuine response from the managing director of T.C.Hayes.
2. The post was written by the OP in an effort to besmirch the company. (This seems highly unlikely and I mean no offence to the original poster.)
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I do hope you'll be framing the letter and putting it on the wall somewhere. I'd love to be the recipient of this (after I'd got my money back that is).
You must have really got under their (collective) skins. Well done.
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Well, whoever wrote it cannot spell.
It's already been confirmed by the OP as being a genuine response as he received the exact same letter in the post from the company a few days ago.
Spoke to the local paper yesterday and they want to publish their response. Hahaha.
Just to clarify, I had alerted TC Hayes to this thread last week, to give them a chance to rectify the problem. This is the response I got:
"Sales - 7 days ago
HI, Thank you for the email. The account given is extremely one sided as most threads against retailers are. The issue has been dealt with and we will hopefully be replying in the future to the comments left via the forum. Thanks again. Regards TC Hayes"
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That's often been my experience of managing directors (the title shouldn't be capitalised, either).
A good decade back I attended a conference during which the company's national director opened his keynote speech with the words "There was a Black man, an Irishman, and a Jew..." (I wish I was making that up.) For the record, I never worked on the comedy circuit and the speaker wasn't Bernard Manning.
I forget how the joke ended, but I recall colleagues looking astonished or staring sheepishly at the floor. In a previous career I worked in the logistics industry, so that perhaps helps to explain.
The speaker was a truck driver turned tie-wearer. Not that I'd suggest all truck drivers think or act this way. Only the truly inept and most objectionable rise to the top.
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