It reads to me like a spoof post and not genuine...if it is indeed a genuine response from them then that is all the information you need to never shop with them and anyone who does needs their head examined.
If that is genuine then I am shocked at the language used and the attitude of the company, to be so childish and irresponsible as a retailer is quite frankly astonishing.
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Why the extreme response? Thanks.
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I think the response is genuine, given that the OP has been addressed by the surname. Only the OP can confirm this.
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If that's the case then that response should be held up as an example of how not to treat your customers and goes to show just what a bunch of complete inept idiots TC Hayes are as a company, if someone at a senior level posts that on a public forum then they are run by a bunch of headless chickens who haven't got any sense of customer service!
If I was the OP I would be fuming at that response as it's simply an astonishing reply to a genuine issue, I can only hope that such actions lead to the company going out of existence as quickly as possible. What a bunch of *******.
They're still resting on the laurels of a 6-year old award with no obvious effort to repeat its performance.
What a highly professional response from TC Hayes. Congratulations Mr Hayes! Just goes to show... DO NOT SHOP AT TC HAYES!!! Because if you threaten them with the sales of goods act - This is their response!!.
how incredibly unprofessional!
Agreed. Can't believe that!
They used your name as well! What happened to customer confidentiality?
Its okay I'll sue them for deformation of character and DPA!!!
Yep, I wouldn't be best pleased! Thank god you got a full refund, if that is the way they turn around and act.
I'm still not convinced that the remark was by the company. Of all the sites and all the posts and all the gt50 issues they just happened to read and reply to this one? Seems odd to me. Be good if we can find out though
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Who else would know FLASHTOKYO'S surname?
Besides, this is the first time I can remember, that we have discussed TC Hayes.
Bigboss spot on! How would they know my surname!?
What was said in your conversations then? Were they heated? Did you know they would react like this?
Of course there were heated conversations. When you spend that sort of money, you expect to be able to use your warranty if needed. Naturally I did not expect this sort of response.
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