At this point Trading Standards won't get involved.
Why did you not phone the consumer advice line? That's your next port of call for action and Trading Standards won't get involved until you have exhausted that avenue, as I said last night there is a very clear procedure you need to go through here and getting advice in the best way to proceed is far more effective than just writing a letter.
If the retailer won't budge then just writing a letter won't solve anything or move things forward, you need to use the Sale of Goods Act to get any movement here and you need advice in how best to use it. For the sake of a phone call I don't know why you didn't phone the consumer advice line...
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I've called the Panasonic customer service line, TC Hayes customer service line and they will not deal with me. I called Trading standards today and they have advised that I have to send a letter to get the complaint dealt with. I went into TC Hayes today and mentioned the sales of good act and they asked me to leave the shop. I have exhausted every avenue. They have 7 days to respond to the letter I have sent.
Don't worry. Your case is strong. They will eventually back down. Good luck! I don't think people on this forum will be confident of buying from TC Hayes after reading this.
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When you exhaust all avenues, you can approach small claims court. It's quite simple, & you can file an appeal online. It'll only cost £40-50 which will be recovered from them if you win the case. Get as much photographs & videos of the fault as possible. An "engineer's report" will not stand in front of photographs & videos showing the fault clearly in front of the judge.
In that case did they advise you that the letter was intended to reject the TV under the sales of goods act or something else?
You now don't need to deal with the retailer or Panasonic directly by phone, all communication should now be in writing (email or letter) and you should keep copies of all correspondence. TC Hayes asking you to leave the shop is just amatuer hour and the actions of a retailer who don't want to do anything to solve your issue, like so many others you have learnt the hard way that when buying a TV as much (if not more) research should go into the retailer you purchase from as well as the price you pay.
As long as your letter has clearly stated your position and the liability of the retailer with regards to your issue then you have done the right thing and after 7 days if they don't respond or act on that letter then do what bigboss kindly suggested and start action in the small claims court, inform the retailer in writing that you are doing it and get pictures and videos of the issue. It's also worth noting down now whilst it's fresh in your mind all the action you have taken to date in order to get a resolution so you can demonstrate the lengths you have gone to and the opportunities the retailer has had to deal with the issue.
It may not come to court action but if TC Hayes acts so childishly when you approach them in store then I think it's highly likely you will have to go all the way on this one. You will get your money back in the end, I'm sure of that but be prepared for a fight.
The opening line is somewhat comical considering how they treated the OP today.
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Have they stopped allowing photos on this website?
You can't seem to copy and paste again! You have to click on the tree icon under the comment bit, next to the A and copy the jpeg (I think I am saying this right) the file anyway in properties and insert it on the page after you have clicked on that tree icon. A bit more complicated now.
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Result- Pansonic UK called me today apologising for all of the issues I have faced and that their Romanian call centre has not handled this well. They will be giving me a full refund!!!! Thanks for all of your help guys!!! Oh and the issue I have with the discoloration on the screen is not classed as a fault, this is apparently normal for Panasonic Plasmas.
P.s Anyone know of a good TV (not plasma) for gaming, which included 3D and is around 50"?
Was that as a result of you contacting them again the other day?
Either way it's a great result and I'm sure you are over the moon to get a result without having to go through legal channels, what puzzles me though is if they say it isn't a fault then why are they refunding you? I wonder if your contact with Trading Standards might explain it?
Anyway just glad you got there in the end and got a resolution
As for potential replacements I would point you in the direction of the two sets I got my choice down to when I was shopping around just over a month ago, I was not going back to plasma and after much research and auditions I found the two best LED TVs to be the Samsung F8000 or Sony W9 so have a look at these as a good starting point. Both are available in 50 inch screen size.
I would've suggested Panasonic VT65! The problem you faced isn't inherent to plasmas, & you can look at Samsung F8500 plasma. Otherwise, Oldboy's suggestions are excellent. Whatever you choose, buy from John Lewis only. Their customer service is second to none. All their TVs come with a 5-year guarantee, and they also price match. No wonder John Lewis has hit record £4.7 billion sales in just 6 months. If only others could learn something from it.....
Apparently it's because the complaint went on too long. Thanks both are LED's fast enough for gaming?
The Samsung seems quite pricy - What about this one Samsung UE46F6740
My Panasonic plasma has a slight pink colour on black and white programs, its very slight and was like it from new but as its so slight and only on black and white films its never bothered me, but I have heard this is normal for plasma's
If gaming is high on the list the Sony 47W805 has been recorde as having low input lag which is good for gaming.
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