Plasma Screen Damage SOS
I have a Hitachi 42PD7500 42" plasma screen TV (okay, okay, it's a bit outdated now, and while connectivity and general design/build are aged, the picture quality remains decent for HD, and the sound of the standard supplied speakers remain the best standard speaker quality I have heard yet - in terms of 'size', depth, surround, punch, fullness).
Anyway. yesterday disaster struck.
Cleaned the screen with a standard window/glass cleaner spray (as has been done countless times before without any issues whatsoever) - and there appears to have been some sort of caustic reaction with the cleaning product.
The outcome is that a very thin top layer of the screen seems to have been corroded off - almost as if the solution was too acidic.
When the television is switched off, the damage looks awful. Viewing is not ruined.
It was a major supermarket chain's own brand. I won't name them yet.
A call to their Customer Services department was dealt with, with surprising sympathy.
They invited that the product be dropped off at the Customer Services desk of my local store - and they will end it off for analysis. This, I have been advised, will take around 2 weeks.
Perhaps of significance is that they gave a refund on the cleaning product (remember their own brand stuff).
So - my questions to which I invite debate:
1) has anyone on here ever heard or experienced this before?
2) does anyone have any advice that may help guide me through this most unwanted occurrence?
3) are there any similar war stories?
All responses gratefully read with interest.