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Oldboy's picture
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RE: Plasma Image Retention Opinions Required

You have done the right thing in telling the retailer of the issue so quickly and it should hold you in good stead later down the line.

There have been alot of reports of vertical banding on the GT50 and I've yet to read of an example that has cleared up after a run in so I can't see it getting any better unfortunately, if an issue is there from day one then it's usually down to the manufacture of the set or an inherent fault in my experience. I've had several tvs with various issues from the moment i've switched it on for the first time and none of them have miraculously disappeared with time, I think this one will be going back for repair i'm afraid.

Did the retailer indicate how they would proceed with this tv if the fault continues? I presume they will try to repair this one too before you have any options for a replacement or refund due to the fresh guarantee you were given with this set?

If it was me in your situation I would just want rid of the GT50 and would want a GT60 or a refund with no more attempts to repair, you have been very fair and patient so in my humble opinion the retailer should now take more positive action and give you an outcome that most suits you and not them.

No matter what happens I just hope you get a satisfactory resolution soon, as ever keep us updated with how you are getting on but you have my sincere sympathy as I know exactly what you are going through.

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

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RE: Plasma Image Retention Opinions Required

It might be an idea to email the retailer confirming what you discussed on the phone, so that you have evidence of the date you first informed them of the issue.

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RE: Plasma Image Retention Opinions Required

Oldboy wrote:

Did the retailer indicate how they would proceed with this tv if the fault continues? I presume they will try to repair this one too before you have any options for a replacement or refund due to the fresh guarantee you were given with this set?

If it was me in your situation I would just want rid of the GT50 and would want a GT60 or a refund with no more attempts to repair, you have been very fair and patient so in my humble opinion the retailer should now take more positive action and give you an outcome that most suits you and not them.

I discussed this with retailer when they gave me the new gt50. I asked what happens if I get the same thing. They did advise that they would push panasonic for a refund rather than a repair.  Ill have to see if they stick to it. My concern is that they might try a repair which I will try and refuse and If insisted on i will call on the sales of goods act. Ultimately there choices next will depend on if I buy my next tv from them or John Lewis.  If I do return it I won't want another gt50, it will be gt60 or refund I think.  Fingers crossed

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RE: Plasma Image Retention Opinions Required

bigboss wrote:

It might be an idea to email the retailer confirming what you discussed on the phone, so that you have evidence of the date you first informed them of the issue.

good idea bigboss, ill do that cheers

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RE: Plasma Image Retention Opinions Required

Hi Guys

 

I have just found IR on my VT60, not happy. Its come from Sky Sports 1 HD and Sky news. I will not be using sky on my ZT in fear of this.

RobinKidderminster's picture
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RE: Plasma Image Retention Opinions Required

Try snow - set to aerial input out of tune. Works for me

Yamaha V2065. MS Mezzo 5.1 Panasonic 42. Sony BD. Garrard 86SB. WD Live TV. SkyHD.

http://www.whathifi.com/forum/home-cinema/lounge-hc-signature-update-bass-traps

 

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RE: Plasma Image Retention Opinions Required

The best way to cure image retention is to buy a led tv.   :shifty:    Smile

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RE: Plasma Image Retention Opinions Required

simonlewis wrote:

The best way to cure image retention is to buy a led tv.   :shifty:    Smile

:clap:

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

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RE: Plasma Image Retention Opinions Required

simonlewis wrote:

The best way to cure image retention is to buy a led tv.   :shifty:    Smile

Never had IR on my VT30.

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RE: Plasma Image Retention Opinions Required

davidgilberts wrote:

Hi Guys

 

I have just found IR on my VT60, not happy. Its come from Sky Sports 1 HD and Sky news. I will not be using sky on my ZT in fear of this.

I had the same problem, and after cancelling Sky Sports a few months ago, I still have a faint image. 

The snow method outlined by RobinKidderminster is the best way to remove it.

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

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RE: Plasma Image Retention Opinions Required

Does the panasonic have a screen wipe mode? I have found it works well on my Samsung.

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RE: Plasma Image Retention Opinions Required

RobinKidderminster wrote:

Try snow - set to aerial input out of tune. Works for me

 

Can you get snow in digital? Panasonic has a pixel orbiter to treat IR.

RobinKidderminster's picture
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RE: Plasma Image Retention Opinions Required

Only analogue snow is available. Digital snow is either black or white.

Yamaha V2065. MS Mezzo 5.1 Panasonic 42. Sony BD. Garrard 86SB. WD Live TV. SkyHD.

http://www.whathifi.com/forum/home-cinema/lounge-hc-signature-update-bass-traps

 

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RE: Plasma Image Retention Opinions Required

Can you get analogue at all in the UK?

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RE: Plasma Image Retention Opinions Required

Seriously - if I disconnect the aerial and set the tele input to TV then I can watch a wonderful winter scene. Beats soaps anytime.

Yamaha V2065. MS Mezzo 5.1 Panasonic 42. Sony BD. Garrard 86SB. WD Live TV. SkyHD.

http://www.whathifi.com/forum/home-cinema/lounge-hc-signature-update-bass-traps

 

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