107 posts / 0 new
Last post
Oldboy's picture
Offline
Last seen: 2 weeks 3 days ago
Joined: 13/09/2007 - 15:49
Posts: 2566
RE: Plasma Image Retention Opinions Required

Fingers crossed you get it back within two weeks then and that you get a far better diagnosis than I did.

I have no idea what was causing the issue with my GT30 to this day as the company that dealt with it were very poor and communication wasn't their strength, I had the green blob issue with my GT30 too but had to go through Panasonic to get that rectified and that was a far better experience with the company that came to do the update simply brilliant in comparison...wish it was them that looked at my issues.

I remain convinced that it was some issue with components and not related to the screen atall, when the tv came back I was in a rush and didn't have time to look at it due to needing to get back to work but that evening the problems were immediately apparent, exactly what the issue was or what components could be the culprit I don't know as my knowledge is quite limited so I will leave others to speculate. 

I just hope that you don't have a similar experience and that if the panel is replaced it solves your issues, it could be the two issues are unrelated and that your issues are easily solved...got my fingers crossed for you :pray:

Samsung UE55F8000 TV (THX professional calibrated), Dali Zensor 5 7.1 (front presence configuration), Sony BDPS790, Yamaha RX-A2020, Marantz PM6004, Marantz CD6003, Virgin TiVo 1TB, Playstation 4, Playstation 3, WD TV Live, WD My Book World 1TB.

rocketrazor's picture
Offline
Last seen: 1 month 3 weeks ago
Joined: 12/12/2009 - 17:29
Posts: 799
RE: Plasma Image Retention Opinions Required

Should be getting my TV back early next week :bounce:

Engineers confirmed issue's found and fixed.

Issue 1 (IR). Voltage settings to high on the TV, engineers amended and they advise all is working fine now

Issue 2 (Bleed). Apparently I had corrupt firmware on the TV (I hadn't amended it since it was delivered which meant it must have been corrupt when it left the factory :oops: )

Obviously until I can give it a good test I won't be able to confirm if it is all fine and dandy again but my fingers are crossed for this :pray:

Whats more the engineers advised that after discussion with Panasonic they were fully aware of the issue on this model as its a common problem!  Shame Panasonic didn't share that info with me when I contacted them |(

I'll keep you posted and let you know the outcome once it is back in its rightfully place on my stand

strapped for cash's picture
Offline
Last seen: 2 days 12 hours ago
Joined: 17/08/2009 - 20:56
Posts: 4620
RE: Plasma Image Retention Opinions Required

rocketrazor wrote:

Should be getting my TV back early next week :bounce:

Engineers confirmed issue's found and fixed.

Issue 1 (IR). Voltage settings to high on the TV, engineers amended and they advise all is working fine now

Issue 2 (Bleed). Apparently I had corrupt firmware on the TV (I hadn't amended it since it was delivered which meant it must have been corrupt when it left the factory :oops: )

Obviously until I can give it a good test I won't be able to confirm if it is all fine and dandy again but my fingers are crossed for this :pray:

Whats more the engineers advised that after discussion with Panasonic they were fully aware of the issue on this model as its a common problem!  Shame Panasonic didn't share that info with me when I contacted them |(

I'll keep you posted and let you know the outcome once it is back in its rightfully place on my stand

Sound like progress!

Did you have problems with vertical bands/DSE? If so, did the engineer have anything to say about this?

Thanks mate.

rocketrazor's picture
Offline
Last seen: 1 month 3 weeks ago
Joined: 12/12/2009 - 17:29
Posts: 799
RE: Plasma Image Retention Opinions Required

I had a few issues with DSE but nothing drastic, it's only there if I actually looked for it and it didn't actually have any effect on my viewing (if you get what I mean).  I didn't mention it to the engineers when they picked up the TV.  Will see what its like when it returns though and see if its better or worse.  Didn't have any Vertical bands before, hopefully I won't when it comes back either!

strapped for cash's picture
Offline
Last seen: 2 days 12 hours ago
Joined: 17/08/2009 - 20:56
Posts: 4620
RE: Plasma Image Retention Opinions Required

rocketrazor wrote:

I had a few issues with DSE but nothing drastic, it's only there if I actually looked for it and it didn't actually have any effect on my viewing (if you get what I mean).  I didn't mention it to the engineers when they picked up the TV.  Will see what its like when it returns though and see if its better or worse.  Didn't have any Vertical bands before, hopefully I won't when it comes back either!

Thanks Rocketrazor,

Just to clarify, by DSE I mean vertical bands that appear on the right of the screen when uniform colours are displayed. These become more prominent during camera pans. So, if you're watching football, for instance, the right side of the screen breaks up into lighter and darker bands of green. On the three GT50s I've owned, I've had between five and seven stripes that became more noticeable as the TVs bedded in. 

If there's no evidence of this on your TV, and the IR and line bleed problems are genuinely fixed, I'd say you've landed one of those rare GT50s that are worth hanging on to (even if getting to this point was far from painless).

rocketrazor's picture
Offline
Last seen: 1 month 3 weeks ago
Joined: 12/12/2009 - 17:29
Posts: 799
RE: Plasma Image Retention Opinions Required

So i've had the TV a couple of days now and the IR issue seems to be resolved at present, played Fifa the last few nights and no long term IR present Dance 4  

Sadly the same can't be said for the line bleed issue |( It's still a problem and one I'm sure I didn't have when the TV first arrived.  I've called the engineers back about it and am waiting a response as a firmware updated didn't resolve the issue.  Will keep you guys posted

rocketrazor's picture
Offline
Last seen: 1 month 3 weeks ago
Joined: 12/12/2009 - 17:29
Posts: 799
RE: Plasma Image Retention Opinions Required

Latest update on my TV saga, new screen being ordered to try and sort out my bleed issue, hopefully I wont get DSE once it arrives back, esp as I didn't have it when it went!

Next update once I get it back and have run it in a bit

rocketrazor's picture
Offline
Last seen: 1 month 3 weeks ago
Joined: 12/12/2009 - 17:29
Posts: 799
RE: Plasma Image Retention Opinions Required

Latest update, had the TV back after the panel has been replaced and still got bad (and for me unacceptable) line bleed and now also have DSE and motion issues when watching football, which I didn't have before the panel was replaced.  This just gets worse and worse as I go.  I think strapped said buying a tv should be enjoyable, it seems to be nothing short of a nightmare at the moment!  Not sure what I'm gonna do next now :cry:

bigboss's picture
Offline
Last seen: 9 hours 2 min ago
Joined: 25/03/2009 - 21:40
Posts: 13659
RE: Plasma Image Retention Opinions Required

:wall:

Speak to your retailer, and see if they would swap for a 2013 model, either Samsung or Panasonic.

Alantiggger's picture
Offline
Last seen: 3 hours 27 min ago
Joined: 14/10/2007 - 17:35
Posts: 1606
RE: Plasma Image Retention Opinions Required

This.....

 

Go for a new Samsung TV this time and given the problems that you've had you should be able to get a new un with a decent amount taken off of their price.

mr malarky's picture
Offline
Last seen: 5 months 6 days ago
Joined: 04/04/2009 - 13:14
Posts: 908
RE: Plasma Image Retention Opinions Required

bigboss wrote:

:wall:

Speak to your retailer, and see if they would swap for a 2013 model, either Samsung or Panasonic.

 

if your retailer or manufacturer won't offer a refund or alternative model it could well be worth getting a solicitor involved - fundamentally they have failed to supply you with a product that's fit for purpose; yes it will cost a few hundred quid to get some legal input on your rights here, but relative to how much you spent on the telly and the grief you've experienced since, it could well be worth it to get yourself some closure on this one.

Alantiggger's picture
Offline
Last seen: 3 hours 27 min ago
Joined: 14/10/2007 - 17:35
Posts: 1606
RE: Plasma Image Retention Opinions Required

A lawyer's letter may suffice ?    (no idea)

They may howerver be fine with you asking for something else ?

mr malarky's picture
Offline
Last seen: 5 months 6 days ago
Joined: 04/04/2009 - 13:14
Posts: 908
RE: Plasma Image Retention Opinions Required

Alantiggger wrote:

A lawyer's letter may suffice ?    (no idea)

They may howerver be fine with you asking for something else ?

 

A lawyers letter was what I had in mind, would expect most legitimate retailers to back down at that point (though obviously only after Rocket's given them a last chance to do the decent thing).

rocketrazor's picture
Offline
Last seen: 1 month 3 weeks ago
Joined: 12/12/2009 - 17:29
Posts: 799
RE: Plasma Image Retention Opinions Required

Cheers for the advise gents....

Spoke to the retailer.  Its booked in for yet another repair.  After I explained everything to the retailer regarding the problems I've had and my possible options, if it comes back from this repair with any outstanding faults they will be pushing for me to have a new TV under the warranty (seeing as this will be fix number 3!).  Not sure if this would be a 2012 set or a 2013 set but I did advise that I would be worried with a 2012 set again given the problems I have had and also the problems other people have had (bear in mind my set was fine for the first 5-6 months).  I'm not sure a Samsung is an option under the warranty, I doubt it.  I'll have to wait and see, at the end of the day I just want a Plasma TV that works!

mr malarky's picture
Offline
Last seen: 5 months 6 days ago
Joined: 04/04/2009 - 13:14
Posts: 908
RE: Plasma Image Retention Opinions Required

rocketrazor wrote:

Cheers for the advise gents....

Spoke to the retailer.  Its booked in for yet another repair.  After I explained everything to the retailer regarding the problems I've had and my possible options, if it comes back from this repair with any outstanding faults they will be pushing for me to have a new TV under the warranty (seeing as this will be fix number 3!).  Not sure if this would be a 2012 set or a 2013 set but I did advise that I would be worried with a 2012 set again given the problems I have had and also the problems other people have had (bear in mind my set was fine for the first 5-6 months).  I'm not sure a Samsung is an option under the warranty, I doubt it.  I'll have to wait and see, at the end of the day I just want a Plasma TV that works!

 

Good luck Rocket, keep us posted (no pun intended!)

Pages

Log in or register to post comments